6 x Customer Services Assistants
Job Summary
Contract Type:
Please See Advert Text
Working Pattern:
Please see advert text
Advert Start Date:
17/08/2018
Advert End Date:
Closed for applications on 02/09/2018 23:59
Salary:
£17,972 - £19,446 p.a. pro rata for part time posts Grade 4
Hours per week:
3 x 37, 1 x 27, 2 x 18.5
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Any council workplace within County Durham
Further Information
The Customer Services Team are looking to recruit six Customer Services Assistants. Three of these posts are full time 37 hours, permanent, two posts are part time temporary working 27 hours until approximately 28th February 2019 and 18.5 hours until approximately 21st December 2018 and one post is part time, 18.5 hours to cover a period of maternity leave until approximately 31st July 2019 or until the return of the substantive post holder from maternity leave, whichever is sooner.
The post holders will provide a first point of contact for customers accessing the service through a variety of channels.
We are looking for enthusiastic and customer focussed individuals, with a positive attitude and the ability to deal with a range of customer enquiries, working with services to ensure their resolution; acting as the customers advocate, where appropriate, and supporting effective service delivery.
Excellent communicators, the post holders will be required to demonstrate tact and diplomacy. You will be the first point of contact for many customers; therefore a good understanding of council services will be beneficial. You will also be expected to deal with a complex range of issues sensitively and confidentially, handling areas of conflict appropriately.
Required Qualifications : 4 GCSEs (A-C) or equivalent.
For an informal discussion about the post, please contact Jackie McKimm on 03000 260342 email Jackie.mckimm@durham.gov.
Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.
Apply on-line or for further assistance contact the HR Operations & Data Team on 03000 267247 or email hrresources@durham.gov.uk.
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
Please note
This job is closed for applications.