Assessment and Awards Officer
Job Summary
Working Pattern:
Full time
Advert Start Date:
15/05/2019
Advert End Date:
Closed for applications on 29/05/2019 23:59
Salary:
£19,554 to £21,589 p.a. (Grade 5)
Job Category:
Finance / Benefits / Revenues / Procurement
Employment Location:
Green Lane, Spennymoor
Further Information
The Financial Support Service provides a number of key front-line council functions to residents and businesses throughout the County. There are currently 245,866 council tax households; 60,000 Housing Benefit / LCTRS claimants; 14,000 business rate payers; and 7,000 adult social care charge paying clients supported by the service. Many of the clients supported are vulnerable.
A vacancy has arisen within Assessment and Awards for a full time Assessments and Awards Officer.
The Assessment & Awards Officer will be responsible for amending Council Tax liabilities, applying exemptions and discounts, assessing Housing Benefit, Council Tax Reduction, in accordance with legislation, case law, and the working practices and procedures of the council.
Providing a quality safe and cost effective service to customers, including the provision of first line contact and prompt and efficient handling of any queries or problems.
The successful candidate must have experience of dealing with members of the public in a caring, responsive manner and operating on line computer systems.
Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.
Candidates should possess a NVQ Level 3 or equivalent, or Level 2/3 and relevant experience assessing income related benefits or processing Council Tax or Business Rates liabilities.
The successful applicants for these posts will be required to apply for a Disclosure and Barring Service (DBS) basic check.
For further information regarding this vacancy, please contact Jill Crozier on 03000 260679 or email jill.crozier@durham.gov.uk.
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.
Apply on-line or for further assistance contact the HR Operations & Data Team on 03000 267247 or email hrresources@durham.gov.uk.
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
Please note
This job is closed for applications.