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Customer Relationship Manager

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
25/01/2021
Advert End Date:
Closed for applications on 12/02/2021 23:59
Salary:
£33,782 - £37,890 P.A. (Grade 11)
Allowances:
n/a
Hours per week:
37
Job Category:
Finance / Benefits / Revenues / Procurement
Vacancy ID:
203587
Employment Location:
County Hall, Durham
Post Number:
RES/21/42
Number of posts:
1
Closing date:
12 Feb
Further Information

A Customer Relationship Manager post has been created to support the development of the Council's Service Level Agreement (SLA) business. This is a new and exciting post which will provide opportunity and challenge. The post holder should be motivated, positive and proactive in their work which will support the future direction of the councils commercial SLA offer.

The post holder will support the management of the council’s Service Level Agreements (SLAs) with schools, academies and other customers across the region.

In conjunction with the councils relevant SLA manager, the post holder will review SLA performance and support the delivery of internal improvement and development projects.

In this role, the post holder will develop relationships with existing customers and potential new customers to promote the council’s SLAs and identify new business development opportunities. The post holder will liaise with the council’s internal providers of SLAs to respond to opportunities and prepare tender submissions.

The post holder will also liaise with the councils Communications and Marketing Teams to promote council SLAs via existing and newly identified marketing channels.

Candidates should be educated to degree level or equivalent in a relevant discipline. The candidate should also be motivated and have a positive, proactive mindset. Candidates should also have experience of working within a customer relationship management role and have experience of delivery of service improvement and marketing projects.

For further information regarding this vacancy, please contact Aimie Scott, Strategic Account Manager via email at aimie.scott@durham.gov.uk or via telephone 07585223903

It is anticipated that interviews will be held w/c 1 March 2021

Interviews will be held remotely via Microsoft Teams. If you are successful at shortlisting you will be notified via North East Jobs of the date and time of your interview. A separate invite will be sent via Microsoft Teams.

As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.

Apply on-line or for further assistance contact Payroll and Employee Services on 03000 267247 or email pesresources@durham.gov.uk.

PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.

Please note
This job is closed for applications.