Service Improvement Support Officer

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 06/02/2022 23:59
£31,346 - £34,728 p.a. i.e. Grade 10
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
County Hall, Durham but you may be required to work at any Council workplace within County Durham.
Post Number:
Number of posts:
Closing date:
6 Feb
Further Information

Adult and Health Services
Adult Care
Operational Support
Development and Learning

Service Improvement Support Officer

1 x 37 hours temporary until 31/3/23

Salary: £31,346 - £34,728 p.a. i.e. Grade 10


We currently have a temporary vacancy for a Service Improvement Support Officer within the AHS Development and Learning Team.

The purpose of the post is to provide support for the effective co-ordination of the work of the Development and Learning Team across a wide range of diverse functions.

The successful candidate will ensure:
*that all relevant policies and procedures for the service are developed and in place, working with a range of officers within the Service and the wider Council.

*the support of the delivery of the governance functions within the Service.

*the analysis of appropriate workforce data and monitoring of compliance to the learning and development programmes to measure and track service performance and produce management reports to update on progress.

*the support in the delivery of the work aligned to the annual quality schedule such as audits, business process reviews and self assessments, as required.

*the support in the delivery of the work aligned to the services quality assurance developments

*the support in the effective management of the complaints function carried out within the team on behalf of the Service, working with partners as required.

If you would like an informal discussion about this post, please contact:

Lesley Martin, AHS Development and Learning Manager,
Adults Operational Support
Tel 07464538098
E-mail lesley.martin@durham.gov.uk

Required Qualifications: Qualified to degree level or equivalent

It is anticipated that interviews will be held week commencing 14th February 2022. ( via teams video)

Interviews will be held remotely via Microsoft Teams. If you are successful at shortlisting you will be notified via North East Jobs of the date and time of your interview. A separate invite will be sent via Microsoft Teams.

Apply on-line or for further assistance contact the Payroll & Employee Services telephone 03000 267241
Email: PESAHS@durham.gov.uk

Permanent DCC employees wishing to undertake a temporary post within the Council, whether this is within their substantive service, or across services, should seek the approval of their Line Manager / Senior Manager to undertake this temporary post with the guarantee to return to their substantive post at the expiry of the temporary post. If the temporary post is reviewed and further extended, agreement must be sought from the employee’s substantive line manager.

In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means.

As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.

Please note
This job is closed for applications.