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Assessment and Awards Officer

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
14/01/2022
Advert End Date:
Closed for applications on 23/01/2022 23:59
Salary:
£20,092 to £22,183 p.a. (Grade 5)
Allowances:
n/a
Hours per week:
37
Job Category:
Finance / Benefits / Revenues / Procurement
Vacancy ID:
219040
Employment Location:
Green Lane, Spennymoor
Post Number:
RES/21/678A
Number of posts:
1
Closing date:
23 Jan
Further Information

In our first 12 years as a unitary council Durham County Council have achieved a great deal and face the future with confidence.

Our success has been delivered through our great people, strong leadership, creative thinking, partnership working and a sheer passion for what we do.

The Assessment & Awards Team provides a number of key front-line council functions to residents throughout the County. There are currently 250,507 council tax households and 26,223 Housing Benefit and 56,311 LCTRS claimants. Many of the clients supported are vulnerable.

There is currently a vacancy for a permanent, full time Assessment and Awards Officer within the Assessment and Awards Team.

The successful candidate will join our Finance and Transactional Service as part of the Assessment & Awards Team and will report to the Assessment and Awards Senior Officers.

The post holder will be responsible for maintaining Council Tax liabilities, exemptions and discounts and assessing claims for Housing Benefit and Council Tax Reduction.

The successful candidate must have experience of dealing with members of the public in a caring and responsive manner as well as excellent administrative skills, sound organisational and time management skills.

You must have experience of online computer systems, be highly numerate and have effective communication skills.

If you are enthusiastic and have the required qualifications, skills and experience to join the team, we would like to hear from you.

Required Qualifications and Checks:
Candidates should possess NVQ Level 3 or equivalent or have NVQ Level 2/3 and relevant experience assessing income related benefits or processing Council Tax or Business Rates liabilities.

The successful applicant for this post will be required to apply for a Disclosure and Barring Service (DBS) basic check.

Interviews:
Interviews and tests will be held remotely via Microsoft Teams. If you are successful at shortlisting, you will be notified via North East Jobs of the date and time of your interview and test. A separate invites will be sent via Microsoft Teams.

It is anticipated that the interviews will be for a duration of 30 minutes with a separate skills test for a duration of 20-30 minutes. The interviews will be held 31st January 2022.

Employment Location:
The post is based in Green Lane Offices, Spennymoor however Durham has recently adopted hybrid working where part of your working week will be spent in the office and part working from home. Successful candidates will be expected to be flexible in balancing attending the office as required to meet the needs of the business with being able to also regularly work from home. The necessary ICT and homeworking equipment will be supplied.

For further information regarding the vacancy, please contact Jill Crozier on 03000 260679 or email jill.crozier@durham.gov.uk.

Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.

Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team on telephone no. 03000 268467/ 265861 or email pesresources@durham.gov.uk.

PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.

Please note
This job is closed for applications.