Administrative Officer (21.5hrs)
Job Summary
Working Pattern:
Part time
Advert Start Date:
01/08/2022
Advert End Date:
Closed for applications on 19/08/2022 12:20
Salary:
£19,650 - £20,852 pro rata i.e Grade 4
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Successful candidate will be working alongside our Council’s hybrid model between their home address and from the Spectrum Business Park based in Seaham.
Further Information
RESOURCES
BUSINESS SUPPORT - AHS
Administrative Officer 21.5hrs
Permanent
VACANCY NO: RES/22/427A
Business Services have an exciting opportunity to appoint a permanent 21.5 hour Administrative Officer supporting Durham County Council’s Social Care Direct Team.
The hours are to be worked every Thursday and Friday with some flexibility on the other days.
The successful candidate will be play an active part as a team member of our Adult and Health front of house service, in providing Service Support to users of our services in an accurate and timely manner.
Listed below are some of the responsibilities this role will be primarily responsible for:
• dealing with incoming correspondence in accordance with procedures ensuring that after processing they are presented to a social worker in a timely fashion;
• the maintenance of several electronic mailboxes, telephone and text messages in order to receive, respond, reply or re-direct queries ensuring accurate information is provided within timescales;
• responding to telephone messages answering those calls within their remit and passing other calls onto Customer Services Officers/Social Workers as appropriate;
• using own initiative to decide whether referrals need to be viewed by a Social Worker;
• maintaining sufficient stocks of stationery and liaising/co-ordinating with Service Support Staff to ensure that goods are supplied and office equipment is repaired;
• preparing and distributing daily Duty Office Rota for the team;
• dealing with members of the public and other agencies who contact the contact centre by telephone, letter or other electronic methods in a positive, timely and professional manner;
• responding to enquiries/matters relevant to all branches of Adults and Health Services which includes Adults' Welfare Rights, Mental Health, Learning Disabilities, Substance Misuse and other multi-disciplined teams.
• maintaining accurate computer-based records using Azeus, AHS Case Management System. Timely and accurate uploading of documents to client/provider cases using correct naming conventions.
• effectively using departmental databases that contains social care information to provide information, by various methods, to the public and other agencies
The successful candidate will be working alongside our Council’s hybrid model between their home address and from the Spectrum Business Park based in Seaham.
Please do not hesitate to contact Sarah Bullerwell on 07786026960 for further detail. email sarah.bullerwell@durham.gov.uk or
Andrea Whitehead via andrea.whitehead@durham.gov.uk
Required Qualification: NVQ Business Administration Level 3 (or equivalent qualification)
It is anticipated that interviews will be held week commencing 5th September, 2022.
Take a look at our comprehensive benefits package
https://www.durham.gov.uk/article/26895/Rewards-and-benefits
Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team via Email: PESRESOURCES@durham.gov.uk
In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means.
As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.
Please note
This job is closed for applications.