Service Improvement Support Officer
Job Summary
Contract Type:
Please See Advert Text
Working Pattern:
Full time
Advert Start Date:
01/08/2022
Advert End Date:
Closed for applications on 14/08/2022 23:59
Salary:
£31,895 - £35,336 p.a. i.e. Grade 10
Employment Location:
County Hall, Durham but you may be required to work at any Council workplace within County Durham.
Further Information
Adult and Health Services
Adult Care
Operational Support
Development and Learning
Service Improvement Support Officers
1 x 37 hours permanent
1 x 37hrs Temporary for 2 years
Salary: £31,895 - £35,336 p.a. i.e. Grade 10
VACANCY NO: AHS/22/436A EXT
To support the proposed programme of work coming to Adult and Health Services with the introduction of a new inspection regime; an investment for additional resources has been made into the AHS Development and Learning Team
There are 2 roles, 1 of which is permanent to replace an existing vacancy and the other will be temporary. The successful candidates will be focussing on a range of quality and governance tasks as well as dedicated time in helping the service prepare for all aspects of inspection preparation.
The Service Improvement Support Officer - Grade 10 will be part of the team response to the inspection planning and implementation and will be critical in ensuring delivery of tasks relating to quality and governance for the service.
Further details include
• To support the preparations and planning for inspections across AHS as required.
• To ensure that all relevant policies and procedures for the service are developed and in place, working with a range of officers within the Service and the wider Council.
• To support of the delivery of the governance functions within the Service.
• To support in the delivery of the work aligned to the annual quality schedule such as audits, business process reviews and self assessments, as required.
• To support in the effective management of the complaints function carried out within the team on behalf of the Service, working with partners as required
• To support the development and maintenance of ITC systems to meet the needs of the team such as Durham Learning and Development system and the Azeus complaints module.
• To maintain the content of the information to the public and customers through the intranet and internet page contents regarding the work of the team to ensure it is accurate and up-to date.
If you would like an informal discussion about these posts, please contact:
Lesley Martin, AHS Development and Learning Manager,
Adults Operational Support
Teams
Tel 07464538098
E-mail lesley.martin@durham.gov.uk
Required Qualifications: Qualified to degree level or equivalent
It is anticipated that interviews will be held week commencing 22nd August, 2022
Interviews may be held remotely via Microsoft Teams or face to face.
Take a look at our comprehensive benefits package https://www.durham.gov.uk/article/26895/Rewards-and-benefits
Apply on-line or for further assistance contact the Payroll & Employee Services via
Email: PESAHS@durham.gov.uk
In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means.
As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.
Please note
This job is closed for applications.