Customer Services Operations Manager
Job Summary
Working Pattern:
Full time
Advert Start Date:
03/08/2022
Advert End Date:
Closed for applications on 17/08/2022 23:59
Salary:
£43,570 to £47,665 p.a. (Grade 14)
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Crook Civic Centre Council Offices
Further Information
A vacancy has arisen within Transactional and Customer Services for a Customer Services Operations Manager to support the development of effective and efficient service delivery mechanisms for all customer contact within the service and to share best practice across the team, partners and wider organisation.
The post holder will be responsible for all face-to-face, telephone and digital contacts received within the customer contact centre and across all customer access points to ensure that all services are delivered within agreed target timescales.
You will also ensure that the Council’s CRM system is fully utilised and identify areas of improvement / development in order to deliver cost effective, customer centric services and promote a customer-orientated service and be aware of future service implications through developments in relevant service areas.
Candidates should have a degree level qualification or equivalent in a relevant subject and management experience in a customer services environment.
For further information regarding this vacancy, please contact Sarah Welsh via email on sarah.welsh@durham.gov.uk.
It is anticipated that interviews will be held week commencing 5th September 2022.
Take a look at our comprehensive rewards and benefits package at the link below:-
https://www.durham.gov.uk/article/26895/Rewards-and-benefits
Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.
Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team via email pesresources@durham.gov.uk.
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
Please note
This job is closed for applications.