6 x Customer Services Assistants
Job Summary
Working Pattern:
Please see advert text
Advert Start Date:
09/08/2022
Advert End Date:
Closed for applications on 05/09/2022 23:59
Salary:
£19,650 to £20,852 p.a. pro rata for part time post (Grade 4)
Hours per week:
37 and 18.5
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Contact Centre, Crook Civic Centre or one of the Customer Access Points within County Durham
Further Information
The Customer Services Team are looking to recruit a number of Customer Services Assistants as follows:-
5 x Full time 37 hour permanent posts
1 x Part time 18.5 hour permanent job share post
These posts will be required to work at the Contact Centre, Civic Centre, Crook or one of the Customer Access Points across County Durham.
The post holders will provide a first point of contact for customers accessing the service through a variety of channels.
We are looking for enthusiastic and customer focussed individuals with a positive attitude and the ability to deal with a range of customer enquiries working with services to ensure their resolution, acting as the customer advocate when appropriate and supporting effective service delivery.
Excellent communicators, the post holder will be required to demonstrate tact and diplomacy. You will be the first point of contact for many customers, therefore a good understanding of council services will be beneficial. You will also be expected to deal with a complex range of issues sensitively and confidentially handling areas of conflict appropriately.
Candidates should have 4 GCSE's Graded A-C or equivalent.
For further information regarding this vacancy, please contact Karen Jones on email at karen.jones@durham.gov.uk.
It is anticipated that interviews will be held week commencing 12th September 2022.
Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.
Apply on-line or for further assistance contact Payroll and Employee Services via email at pesresources@durham.gov.uk.
Take a look at our comprehensive rewards and benefits package at the link below:-
https://www.durham.gov.uk/article/26895/Rewards-and-benefits
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
Please note
This job is closed for applications.