Apprentice (Social Care Customer Support)
Job Summary
Working Pattern:
Full time
Advert Start Date:
11/08/2022
Advert End Date:
Closed for applications on 30/08/2022 23:59
Salary:
£9,280 per annum ( apprentice rate)
Job Category:
Apprenticeships
Employment Location:
Your normal place of work will be Spectrum 8, Seaham but you may be required to work at any council workplace within County Durham
Further Information
Adult and Health Services
Adult Care
Apprentice (Social Care Customer Support)
Temporary – 2 years
VACANCY NO: AHS/22/80A
Durham County Council is the largest council in the North East, we employ over 16,000 people and have a budget of around £1.3 billion which helps us provide services for more than 513,000 people.
We are a forward-looking council and recognise that we need passionate people who share our enthusiasm to deliver fantastic services to the people of County Durham.
Why choose an apprenticeship with Durham County Council?
The council is recognised in the government’s Top 100 Apprenticeship Employers List and celebrates the huge benefits apprentices bring to us an employer. Apprentices bring fresh ideas and new ways of doing things, challenge our thinking, bring new skills and knowledge that enables us to strengthen our workforce and ensure we have an organisation that is fit for the future.
We are a modern employer with a range of employee benefits and have a successful track record in supporting our apprentices to secure permanent employment with the council.
Apprenticeships are a great way to earn and learn, they are a direct route to employment where you’ll get hands-on-training and everyday opportunities to put your new skills and knowledge into practice.
Alongside ‘on the job training’, you’ll also undertake formal study through a university, college or training provider, this is where you’ll work to achieve a recognised qualification.
The role
Are you interested in helping and supporting others?
As an Apprentice (Social Care Customer Support), you will develop skills, knowledge and experience working in Social Care Direct.
Social Care Direct provides support for adult social care services by being the first point of contact for its users to request information, advice, guidance and signposting to the relevant service to help people to live as independently as they can.
The apprenticeship post will be based at Spectrum 8 at Seaham. There is the opportunity to work more flexibly for certain roles, subject to business needs.
The role of the Apprentice (Social Care Customer Support) is to handle these requests for support received via telephone, voicemail or email in a fast, friendly and efficient manner, recording the information accurately on our systems, and forwarding on to the relevant team as necessary.
You will be offered shadowing opportunities within other social care teams including Occupational Therapy, Social Work, Direct Payments and Care Facilitation to understand the range of social care support that can be provided.
You will study towards the Customer Service Specialist Level 3 with Derwentside College as part of your apprenticeship.
You must either have or expect to achieve 4 GCSE’s at Grades 9-4/A*-C or equivalent qualification, together with good communication and IT skills and the ability to work as part of a team.
How to find out more information?
Further information about this apprenticeship can be found in the supporting documents section.
If you require any additional information on this apprenticeship you can also contact
Diane Whitehead – email: diane.whitehead@durham.gov.uk or
Carole Lee 03000 261344 - email carole.lee@durham.gov.uk
It is anticipated that interviews will be held week commencing 12th September, 2022.
Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team Email: PESAHS@durham.gov.uk
In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means.
As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.
Please note
This job is closed for applications.