Job Summary
Working Pattern:
Full time
Advert Start Date:
27/01/2023
Advert End Date:
Closed for applications on 15/02/2023 23:59
Salary:
£22,369 to £24,496 p.a. (Grade 5)
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
One of the Locality Team office bases within County Durham plus Hybrid Working
Further Information
Business Services have an exciting opportunity to appoint a Business Support Officer to join our teams supporting The Locality Teams within Adult Health Services.
The Locality Teams supported are Adult Health Services Teams that ensure that the social care needs of people are fully assessed under the Care Act and that the services are delivered, monitoring and reviewed un accordance of agreed care plans.
Successful applicants will become part of an administrative support team dealing with a high demand of calls from clients and other internal and external professionals, you will be required to follow protocol to action these calls accordingly and in a timely manner. These calls can involve working with the wider service on a county wide scale. You will also be working with the team to process tasks coming through via a team mailbox.
As The Business Support Officer for the team, you will lead with the administration of panel working with the Locality Team Manager and external agencies, dealing with finance queries, welfare calls for clients and note taking.
The successful applicant will need to have experience of working within a busy admin setting and dealing with a demanding volume of calls. Customer services skills will need to be of a high standard for this role along with the understanding of data protection when dealing with service users information. You will need to ensure accuracy in everyday work and work well as part of a team.
Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.
We do encourage interested candidates to get in contact with Helen Turner (03000 263307) email: helen.turner@durham.gov.uk or Sarah Bullerwell (03000 261595) email: sarah.bullerwell@durham.gov.uk.
It is anticipated interviews will be held week commencing 27 February 2023.
Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer.
Take a look at our comprehensive rewards and benefits package at the link below:-
https://www.durham.gov.uk/article/26895/Rewards-and-benefits
Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and recognise the value of difference, having a diverse talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.
As a Disability Confident Leader, we encourage applications from disabled people and can provide support throughout the recruitment process, for more information please refer to the Equality, Diversity, and Inclusion page on our website.
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.
Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team via email pesresources@durham.gov.uk.
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
Please note
This job is closed for applications.