Job Summary
Working Pattern:
Full time
Advert Start Date:
02/02/2023
Advert End Date:
Closed for applications on 26/02/2023 23:59
Salary:
£25,878 to £29,439 p.a. (Grade 7)
Job Category:
Finance / Benefits / Revenues / Procurement
Employment Location:
Green Lane Council Offices, Spennymoor
Further Information
Durham County Council has established an In-House Enforcement Agent Service and are seeking to recruit an Enforcement Agent. This is an exciting opportunity to join and contribute to the development of the team.
The service is responsible for the collection and enforcement of Council Tax, Business Rates, parking fines & fixed penalty notices, commercial rents, sundry debt and Housing Benefit Overpayments.
The successful candidate will join Transactional & Customer Services as part of the Payments, Income & Support Team.
You will be part of a responsive, efficient and effective Enforcement Agent service and will visit debtors’ premises with a view to collect payment for unpaid debts.
Whilst being a certificated Enforcement Agent would be beneficial it is not essential. You will be given full training to enable you to become a certificated Enforcement Agent.
You will be required to demonstrate some knowledge of enforcement legislation and have experience of debt recovery, dealing with customers in challenging situations and be experienced in the interpretation and application of the relevant legislation.
You must have excellent communication, interpersonal and organisational skills and the ability to deliver a customer focused service that is subject to frequent change.
Travel is an essential requirement of the post and you will be required to work flexibly, including some work outside of standard working hours plus some Saturday working.
The successful candidate will be required to undertake and pass a DCC driving assessment as part of our pre-employment checks before any offer of appointment can be confirmed.
If you are enthusiastic and have the necessary skills and experience to join the team, we would like to hear from you.
Required qualifications:
Enforcement Agent Certificate or, Level 3 Equivalent, and an undertaking to complete Enforcement Agent Qualification.
The process of becoming certificated as an Enforcement Agent includes a search of the Register of Judgments, Orders, Fines and Tribunal decisions against your full name and your home and business addresses for the last six years. A copy of this must be submitted to the Court along with your application for an Enforcement Agent certificate. If you have a CCJ or a bankruptcy order made against you in the last six years, this will affect your ability to apply for this role.
For further information about this post, please contact: Chris Pattinson on 03000 268024 or Chris.Pattinson@durham.gov.uk
It is anticipated that interviews will be held week commencing 6th March 2023.
Take a look at our comprehensive rewards and benefits package at the link below:-
https://www.durham.gov.uk/article/26895/Rewards-and-benefits
Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and recognise the value of difference, having a diverse talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.
As a Disability Confident Leader, we encourage applications from disabled people and can provide support throughout the recruitment process, for more information please refer to the Equality, Diversity, and Inclusion page on our website.
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.
Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team via email pesresources@durham.gov.uk.
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
Please note
This job is closed for applications.