2 x Customer Services Officers
Job Summary
Working Pattern:
Full time
Advert Start Date:
06/03/2023
Advert End Date:
Closed for applications on 31/03/2023 23:59
Salary:
£24,054 to £26,845 p.a. (Grade 6)
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Council Offices, Crook and any of the Customer Access Points within County Durham
Further Information
A vacancy has arisen within Transactional and Customer Services for two permanent Customer Services Officers working full time, 37 hours per week.
Your primary base will be Council Offices, Civic Centre, Crook and you will also be required to work across any of the Customer Access Points within County Durham.
You will provide a first point of contact for all our customers, service users and stakeholders’ access to public services by all access channels, dealing with customer enquiries on all aspects of business within the remit of Customer Services.
You will give advice covering the full range of Council and partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable).
Candidates should have 4 GCSE's Grade A-C or equivalent and have experience of dealing with the public either face to face or over the telephone.
Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.
For further information regarding this vacancy, please contact Jackie McKimm via email at Jackie.mckimm@durham.gov.uk.
It is anticipated that interviews will be held 20th, 21st and 24th April 2023.
Take a look at our comprehensive rewards and benefits package at the link below:-
https://www.durham.gov.uk/article/26895/Rewards-and-benefits
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and recognise the value of difference, having a diverse talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.
As a Disability Confident Leader, we encourage applications from disabled people and can provide support throughout the recruitment process, for more information please refer to the Equality, Diversity, and Inclusion page on our website.
Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.
Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team via email pesresources@durham.gov.uk.
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
Please note
This job is closed for applications.