Let’s Talk Adviser

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 23/11/2023 12:00
£31,364 pa
Hours per week:
Job Category:
Social Care - Adult Service
Vacancy ID:
Employment Location:
Let’s Talk Team, Jarrow
Post Number:
Number of posts:
Closing date:
23 Nov
Further Information
Let’s Talk Adviser
(Let’s Talk Team, Jarrow Town Hall)
£31,364 pa
Temporary contract for 12 months required to cover Maternity leave

Serving a population of almost 150,000 in the heart of the North East, South Tyneside Council prides itself on providing excellent and efficient services to its residents.
We are looking for the right person to join our Let’s Talk Team based in Jarrow Town Hall, on a temporary basis for 1 year, to cover staff absence.
You will have experience of working in a customer related, person centred environment, having experience of handling enquiries and giving information and advice using multiple systems, working with adults with care and support needs, to deliver excellent outcomes for people.
You will be confident and experienced in supporting conversations with people face to face, to ensure they receive the right support to meet their needs, aimed at developing and maintaining their independence.
The Let’s Talk Team is the single point of contact into Adult Social Care in South Tyneside and the first point of communication for members of the public and professionals.
You will work as a team delivering effective customer focussed practice and be responsible for ensuring practice is safe, person centred and focusses on the strengths of people and their communities.  You will ensure the support you provide is highly effective, provides excellent customer service, and meets all statutory requirements and working within a framework of effective performance management and quality assurance activities.
You will work alongside other team members to ensure people are supported in the most proportionate way to meet their needs, and to share good practice, and you will have close links to services in the local areas which are available to enable the Lets Talk Team to connect people to the right support, in the right place, at the right time.
Adult Social Care is changing in South Tyneside.  We are a forward-thinking Council that is developing innovative approaches to meet our challenges. Focusing on People, Place and Partnerships, with our new 5-year Vision and Strategy for Adult Social Care to help support the next stage of our journey, this is a great time to join us.
Working closely with all our partners our vision for the future is to see every person in South Tyneside with care and support needs “Living Better Lives”, to fully utilise their strengths and assets, to remain safe and well; in the neighbourhoods and communities they call home. 
To arrange an informal discussion about this post please contact Michelle Sandberg, Service Development Manager: michelle.sandberg@southtyneside.gov.uk
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere  
South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.  We expect all staff and volunteers to share this commitment and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre-employment checks.
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Thursday 23 November 2023
Interviews will be held on Wednesday 6 December 2023

Please note
This job is closed for applications.