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Care Systems Apprentice

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
16/07/2026
Advert End Date:
Closed for applications on 29/07/2026 12:00
Salary:
£15,434.00
Allowances:
N/A
Hours per week:
37
Job Category:
Apprenticeships
Vacancy ID:
299312
Employment Location:
Redcar and Cleveland House
Post Number:
APP
Number of posts:
1
Closing date:
29 Jul
Further Information
About Us
 Redcar and Cleveland Borough Council’s award-winning apprenticeship scheme offers the perfect opportunity to earn while you learn. You’ll gain valuable hands-on experience, develop essential skills, and work towards a nationally recognised qualification.  We’re proud of the positive impact our apprenticeships have on the local community, helping to build skills and improve future career prospects.

About the Role
 We have an exciting new opportunity within the Care Systems Team, offering a hybrid working approach. The team at Redcar and Cleveland Borough Council is responsible for supporting and maintaining a range of critical systems across Children’s Social Care, Adult Social Care, and Education.
 
Our team plays a key role in supporting the systems that help deliver vital services to local communities, including Children’s Social Care, Adult Social Care, and Education. From day one, you’ll be part of a team that makes a real impact.
 
As an apprentice, you’ll gain hands on experience in a busy helpdesk environment, learning how to support and maintain important systems such as Children’s Social Care (LAS), Adult Social Care (LAS and ContrOCC), and MRI Software. You’ll build practical skills in troubleshooting issues, solving problems, and helping users, while also creating helpful guides, documentation, and training videos.
 
Apprenticeship Qualification
 During your apprenticeship, you will work towards the Level 3 Digital Support Technician qualification which is a nationally recognised standard.
 
This programme covers a broad range of essential digital support skills, including helpdesk operations, system support, data management, security, and effective communication. You’ll learn through a combination of hands-on experience and structured training, building the knowledge and confidence needed to support systems and users in a real working environment.
 
This is a fixed term apprenticeship for 17 months with the opportunity to apply for any internal positions within the Council.

About you
 We’re looking for someone who is:
  • Enthusiastic and eager to learn new skills
  • Positive, motivated, and willing to get involved
  • A good communicator who enjoys helping others
  • Able to work independently as well as part of a team 
What You’ll Get
  • A great start to your career with real, hands-on experience
  • A nationally recognised qualification
  • Support and mentoring from experienced colleagues
  • Opportunities to grow and apply for permanent roles within the Council
  • Generous annual leave and access to excellent staff benefits 
  • We are proud to be an Investors in People Gold accredited employer and hold Ambassador status for the Northeast Better Health at Work Award, reflecting our strong commitment to supporting and developing our workforce.
 
Find Out More
 Interested in learning more? Please see the attached job description and person specification for full details.
 
For an informal chat about the role, you can contact:
How to apply
Apply through North-East Jobs (www.northeastjobs.org.uk), further details can be found on our website www.redcar-cleveland.gov.uk/apprenticeships.
 
Please ensure when completing your application that you refer to the job description and essential criteria on the Person Specification when completing your application form, as this information is used to select candidates for interviews.  Further information can be found within apprenticeship application form guidance document available on our website.
Please note
This job is closed for applications.
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