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Clerical Assistant

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
23/03/2018 23:59
Grade D £17,072 – £17,772 per annum (SCP 15-17).
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Post Number:

Job details 

Closing date:
23 Mar

Supporting documents

Further information

Job title: Clerical Assistant
Service area: Lettings
Job ref: TGHC519
Grade: Grade D £17,072 – £17,772 per annum (SCP 15-17). Full time – 37 hours per week. Permanent.
Applicable to: External vacancy
Closing date: Midnight on Friday, 23 March 2018.

An opportunity has arisen in the Lettings Team for the role of Clerical Assistant.

We are seeking to appoint a Clerical Assistant to provide an administrative service to the Lettings team. You will be based at the company’s head office.

The role will involve registering and updating housing and medical applications to ensure customers have the correct level of award and are eligible to access social housing. You will liaise with various departments and organisations to access customer information such as references to ensure applications are processed correctly. The role also involves providing advice to customers about their housing application; this may be face to face, over the telephone, via post or electronic methods such as email and online messages.

The successful applicant will provide general clerical and administrative support to the lettings team. You will also assist in the monitoring and management of the furniture leasing scheme to ensure a high standard of customer service is provided.

Effective communication skills and the ability to deliver excellent customer service, whilst dealing with enquiries in a professional, caring and helpful manner are essential qualities of the successful applicant. Previous experience of data input would be an advantage.

Experience of computerised systems including Outlook, Word and Excel are essential whilst knowledge of Northgate and Abritas would be preferable.

You will have a minimum of 5 GCSEs (or equivalent) at grade C or above including Maths and English and relevant office experience.

We are looking for an enthusiastic team member with a positive ‘can do’ attitude; previous experience is not necessary as full training will be given.

To progress to the next stage it is important that you demonstrate in your application how you meet the essential criteria: applications will not be considered if they do not fulfil all essential criteria.

Please note: when referring to Equality and Diversity we are looking for an understanding of customer needs rather than legal frameworks.

For an informal discussion please email Martin Hedley, Team Leader, Health and Housing or call (0191) 433 5322.

You should consider the job profile when applying, giving examples of how you meet the criteria.

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