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Job Summary

Contract Type:
Working Pattern:
Part time
Advert Start Date:
Advert End Date:
Closed for applications on 23/02/2018 23:59
£17,072 - £17,772 pro rata
Job Category:
Vacancy ID:
Employment Location:
Post Number:

Job details 

Closing date:
23 Feb

Supporting documents

Please note

This job is closed for applications.

Further information

Job title: Concierge
Service area: Customers and Communities
Job ref: TGHC497
Grade: D £17,072 to £17,772 (per annum pro rata) (scp 15-17).
1 x part time – 19 hours per week. Permanent.
Applicable to: External vacancy
Closing date: Midnight on Friday, 23 February 2018.

The Gateshead Housing Company is a non-profit organisation responsible for the day-to-day management of almost 20,000 homes.

We aim to provide excellent and efficient services to create homes and neighbourhoods that meet the aspirations of the people of Gateshead.

We employ over 700 people and involve our customers in making our services better.

Applicants are invited to join the concierge team who provide services to residents in four multi-storey blocks in Gateshead. You will play a key role in maintaining a safe and secure environment for residents.

The service is delivered seven days a week and concierge work a variable shift pattern of days and lates between:

• Monday to Thursday – 8am to 10pm
• Friday and Saturday – 8am to midnight
• Sundays – 11am to 8pm.

Your main duties will consist of: controlling access to multi-storey blocks and CCTV monitoring, and recording and reporting incidents to the appropriate services.

You will be the first point of contact for residents and visitors and it is essential that you can communicate effectively with customers and partners/agencies to deliver excellent customer services.

Additional tasks include maintaining accurate records, both written and on a computer system.

This will include monitoring the functionality of the CCTV, and door entry and smoke alarm systems, reporting any repairs as required.

You should also have the ability to work unsupervised and use your initiative to resolve problems.

Training will be provided in all aspects of the job.

The concierge role is an exciting opportunity to develop and build your knowledge of the company. Some of our previous employees have used the skills and knowledge obtained as a Concierge Officer to help them successfully progress into other areas of the business. Read more about the role.

If you are interested in this post, please submit an application form detailing how your experience, skills and knowledge meet the essential requirements which are detailed in the job profile, giving examples of how you meet each essential criteria. Previous applicants need not apply.

You should consider the job profile when applying and ensure you evidence your suitability within your application. Previous applicants need not apply.

For an informal discussion about the role please email Karen Bell, Housing Manager (Multi-storey), or call 0191 433 5370.

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