Advert Start Date:
Advert End Date:
Closed for applications on 14/10/2018 23:59
£17,007 - £17,391
Job title: Concierge
Service area: Customers and Communities
Job ref: TGHC577
Grade: Grade C £17,007– £17,391 per annum pro rata (SCP 15-17). 1 x part time – 20 hours. Temporary until September 2020.
Applicable to: External vacancy
Closing date: Midnight on Sunday, 14 October 2018
The Gateshead Housing Company does not accept CVs
The Gateshead Housing Company is a non-profit organisation responsible for the day-to-day management of almost 20,000 homes.
We aim to provide excellent and efficient services to create homes and neighbourhoods that meet the aspirations of the people of Gateshead.
We employ over 700 people and involve our customers in making our services better.
Applicants are invited to join a small Concierge team who provide services to small blocks of flats for tenants with mild to moderate learning disabilities in Gateshead. You will play a key role in maintaining a safe and secure environment for these tenants. The service is delivered seven days a week and Concierge work on a variable shift pattern which includes weekend work and overnight sleep in cover Monday to Sundays. You will be required to work flexibly on a rota. Enhancements will be paid for working sleep ins, weekends and public holidays.
Your main duties will consist of: Providing overnight sleep in cover as required by the service, maintaining the safety and security of the building. Monitoring CCTV and patrolling at regular intervals. Supervising tenant and visitor access to and from the building. Acting as a point of contact for the tenants who live there dealing with any queries that they may have. Carrying out cleaning duties in the office and communal areas and assisting with refuse collection.
It is an essential requirement of this post that you can communicate effectively and be able to deliver good customer service. Demonstrate experience of maintaining accurate records/logs. Work alone with minimal supervision and use your own initiative to resolve problems. Liaise with internal and external agencies. Demonstrate a basic understanding of safeguarding.
You will be required to have achieved GCSE in Maths and English at grade C or above or equivalent or relevant experience.
It would be desirable if you had knowledge of computer software packages i.e. Word/Excel. It would also be desirable if you had experience of using CCTV equipment and monitoring a building.
Training will be provided in all aspects of the job.
If you are interested in this post, please submit an application form detailing how your experience, skills and knowledge meet the essential requirements which are detailed in the job profile
For an informal discussion about the role please email Sophie Hall or phone 0191 433 2581.
You should consider the job profile when applying, giving examples of how you meet the criteria.
This job is closed for applications.