Customer Feedback Officer
Job Summary
Working Pattern:
Full time
Advert Start Date:
29/07/2022
Advert End Date:
Closed for applications on 14/08/2022 23:59
Salary:
Grade 6 (£27,514 – £30,095)
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
City Hall, Sunderland
Further Information
CUSTOMER FEEDBACK OFFICER REQUIRED FOR TOGETHER FOR CHILDREN SUNDERLAND, A UNIQUE COMPANY DELIVERING CHILDREN’S SERVICES ON BEHALF OF SUNDERLAND COUNCIL
City Hall, Sunderland
Grade 6 (£27,514 – £30,095)
AN EXCITING OPPORTUNITY FOR AN EXPERIENCED CUSTOMER FEEDBACK OFFICER WHO CAN EVALUATE CUSTOMER FEEDBACK TO ASSIST WITH COMPANY DEVELOPMENT
We are proud that Together for Children Sunderland has been rated as ‘outstanding’ in a judgement by Ofsted in 2021, in recognition of the stability of our very well supported and talented workforce who deliver an ongoing commitment to improving children’s outcomes. Join us and help us in continuing our outstanding journey!
If you are an experienced and ambitious professional with a high degree of technical and analytical skills and experience of working with high impact services, then there has never been a better time to join Together for Children, a unique company with a focus on driving improvement for children and families in Sunderland.
You will have experience of working within a customer feedback role, where you have gained hands-on experience of dealing with initial customer feedback including compliments and responding to complaints. You will have proven customer management skills and the ability to provide an efficient, courteous, informative and responsive service to members of the public.
We are looking to recruit a proactive Customer Feedback Officer who has good knowledge of the children’s statutory complaints process. The successful candidate will be a committed, creative and passionate professional who has experience of dealing with complaints and who thrives on learning from customer experience to inform and drive forward service improvement.
You will also have excellent communication and organisational skills, enjoy challenging situations and be able to create a positive working atmosphere. Above all, you must have energy and enthusiasm and be able to add demonstrable value.
If you would like to have an informal discussion about this post, please contact Esther Windass on 07552393011.
Closing date 14th August 2022
Interviews will be week commencing 9th September
If you have any questions about the vacancy please email hr.recruitment@togetherforchildren.org.uk
Together for Children is committed to developing and retaining a workforce that is representative of the diverse local communities that we support across Sunderland. We’re striving to build an inclusive workplace culture where all employees feel valued and diversity is celebrated by everyone.
As part of this commitment, we work collaboratively with our established employee networks:
• Accessibility Network
• LGBTQ+ Network
• Racial Equality Network
We welcome and encourage job applications from candidates regardless of their age, disability, gender identity, sexual orientation, religion, belief or race, and background.
As well as an attractive and competitive salary, other benefits of working for Together for Children include agile working arrangements, membership of the Local Government Pension Scheme and a flexi-time scheme. A comprehensive health and wellbeing programme is also on offer to all employees.
Please note
This job is closed for applications.