Job Summary
Working Pattern:
Part time
Advert Start Date:
12/01/2026
Advert End Date:
Closed for applications on 04/02/2026 23:59
Salary:
£25,989 - £26,403 per annum (Pro-Rata)
Allowances:
Flex payment up to 5%
Hours per week:
13.88 - 22.5 hrs per week
Job Category:
Youth / Community / Leisure Services
Employment Location:
Highlight Active Wellbeing Hub
Further Information
.Housing, Growth & Communities Department
Active Hartlepool
PART TIME CUSTOMER SERVICE ADVISOR
22.5 hours per week x 2 posts
13.88 hours per week x 1 post
Please note that the above are average hours from a two-week shift rota.
Band 6
Are you a highly motivated individual with a passion for customer service? Would you like to join an existing team of leisure professionals to provide customer service support to our Active Hartlepool customers? We have just the opportunity for you!
We are looking to employ three part time customer service advisors to work at Highlight Active Wellbeing Hub.
Active Hartlepool currently operates out of Mill House Leisure Centre, Headland Sports Centre, Brierton Sports Centre and Summerhill Country Park. With our new active wellbeing hub, Highlight, set to open in spring 2026. It is an exciting time to be joining the Active Hartlepool team!
What is the job?
You’ll be working in a fast-paced environment across the Active Hartlepool service to deliver excellent customer service to our customers. You will be the first point of contact for our customers accessing our services. Providing a first-class customer experience dealing with enquires over the phone, in person, on-line and by email.
What do I need?
Through our in house training we will provide you with all the training and support you need to get you up to speed. All you need to be a success is:
A passion for helping others and delivering a first-class customer service
Enthusiastic and able to promote the Active Hartlepool service
An ability to effectively communicate with people from all walks of life
To be a team player who is not afraid to try something new
Experience of cashing handling
Flexible in your approach to work
For an informal discussion please contact Jeanette Miller, Service Officer – Customer Services on 01429 284349 or by email to jeanette.miller@hartlepool.gov.uk
This post is subject to safer recruitment measures.
Hartlepool Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults
Please note
This job is closed for applications.