Quick Job Search
Select a job category
Select a date period
Select Salary Band value
Enter your search text

Customer Service Advisor Pool

Organisation Logo

Job Summary

Contract Type:
Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern:
As and when required
Advert Start Date:
Advert End Date:
Closed for applications on 27/05/2018 23:59
£17,007 - £17,391 per annum, pro rata
unsociable hours enhancements ranging from 33% to 83%, meaning up to £16.13 PH for some shifts!
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Newcastle upon Tyne, YHN House

Job details 

Closing date:
27 May

Please note

This job is closed for applications.

Further information

At YHN, we are responsible for managing over 26,000 homes on behalf of Newcastle City Council and our other partners, and we aim to enable positive living for people in our homes and neighbourhoods. We are looking for people with the right mix of skills and abilities to work with us to create homes and neighbourhoods we all can be proud of and enable YHN and the community to work together to realise a brighter future. If you share this passion, a career at YHN could be for you

Customer Service Advisor Pool
Vacancy Number: 175132
Salary: Y3 - Pay is £8.81 per hour with unsociable hours enhancements ranging from 33% to 83%, meaning up to £16.13 per hour for some shifts!
Location: YHN House, Newcastle upon Tyne
Hours: Casual as and when required

The Role:
Do you have a passion for customer service? If so, a Contact Centre role with Your Homes Newcastle could be the start of a career for you.

Your Homes Newcastle provides a wide range of services to people on behalf of Newcastle City Council; these can range from reporting repairs, collecting money to elderly customers asking for help following a fall.

If you are a positive person who can empathise with people, remain calm and deliver a first-class customer service, we want to hear from you.

Why work for Your Homes Newcastle?
• Salary/Pay is £8.81 PH, with unsociable hours enhancements ranging from 33% to 83%, meaning up to £16.13 PH for some shifts!
• A wide range of employee discounts from supermarkets, eating out and booking your summer holiday
• Opportunities for career progression to a wide range of fields
• Supportive culture with regular contact with your line manager
• Our base in South Gosforth is an excellent location no matter how you commute and offers free parking to all employees

Before making up your mind why not call Eve Martin or Elaine Holliday on 0191 2788600 for an informal chat about the opportunities that Your Homes Newcastle can offer. If you would prefer to email your query please email yhnjobs@newcastle.gov.uk.

Further details about the role and the type of person that we are looking for are also contained in the job description.


We offer a great place to work, excellent benefits including LGPS pension scheme, flexible working from 7am to 7pm, attractive holiday entitlement and a wide range of learning and development opportunities.

PLEASE NOTE: We do not accept CV's, only online applications. To apply, click on the 'Apply for this Job' tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North-East Jobs account, so you will need to ensure that you check your inbox.

As an Arms-Length Management Organisation, YHN’s relationship with Newcastle City Council is governed by a Management Agreement. The existing Management Agreement runs until 2026.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment

Back to top