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Customer Service Advisor (Relief)

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Job Summary

Contract Type:
Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern:
As and when required
Advert Start Date:
Advert End Date:
Closed for applications on 29/05/2017 23:59
Y3, £8.19ph plus leave allowance of 11.9%
shift enhancements for evening and weekend working
Hours per week:
As and when required
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Newcastle upon Tyne, YHN House

Job details 

Closing date:
29 May

Supporting documents

Please note

This job is closed for applications.

Further information

At YHN, we are responsible for managing over 30,000 homes on behalf of Newcastle City Council and our other partners. We aim to enable positive living for people in our homes and neighbourhoods. We are looking for people with the right mix of skills and abilities to work with us to create homes and neighbourhoods we all can be proud of and enable YHN and the community to work together to realise a brighter future. If you share this passion, a career at YHN could be for you.

Customer Service Advisor (Relief - Pool Staff)
Vacancy Reference Number: 162985
Salary: Y3, £8.19ph, plus leave allowance of 11.9%
Location: Newcastle upon Tyne, YHN House
Hours: Casual, as and when required

The Role:
The successful candidate will work in an Enquiry Centre delivering Contact Centre, CCTV and Community Care Alarm services; you will be required to operate as a front line call handler and CCTV operator, dispatching response teams in emergency situations.
Contact Centre campaigns range from emergency property repairs, noise complaints, potential tenants looking to bid for a council house and much more.
CCTV and security systems monitoring helps ensure the safety and security of YHN tenants and properties as well as the prevention and detection of crime.
Community Care Alarm Service helps people to live safely and independently, offering a 24-hour mobile response service for vulnerable people. We provide a swift response and a range of service options to give peace of mind to each and every customer and their families.

The Enquiry Centre is part of Your Homes Newcastle, the company that manages Newcastle City Council’s housing stock. At YHN we don’t just provide homes for people, we help make life better too!

The Person
• Outstanding customer service skills
• Change positive
• Ability to diffuse difficult situations before they escalate
• Vigilant
• Able to make on-the-spot judgments regarding immediate action required, where situations arise
• Thrives in a target driven Contact Centre environment.

For further information on the Customer Service Advisor position, please call Eve Martin on 0191 2788600.

We offer a great place to work, excellent benefits including LGPS pension scheme and a wide range of learning and development opportunities.

PLEASE NOTE: We do not accept CV's, only online applications. To apply, click on the 'Apply for this Job' tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

As an Arms-Length Management Organisation, YHN’s relationship with Newcastle City Council is governed by a Management Agreement. The existing Management Agreement runs until 2026.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

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