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Customer Service Assistant (Contact Centre)

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Please see advert text
Advert Start Date:
Advert End Date:
Closed for applications on 15/02/2018 22:59
£17,072 - £18,746 per annum, pro rata
Hours per week:
15 and 37 hours per week
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Newcastle upon Tyne
Post Number:

Job details 

Closing date:
15 Feb

Please note

This job is closed for applications.

Further information

2 x 15 hours per week
4 x 37 hours per week
Fixed term to 31 December 2018

This is an exciting opportunity to join the Councils busy telephone Contact Centre. You will be responsible for providing an effective frontline telephony service to support the efficient delivery within the Councils Contact Centre and contribute towards a positive, vibrant environment of development and learning, focused on the needs of the customer and providing excellent customer service in line with performance targets.

Duties will involve answering telephone calls and dealing with service requests and enquiries in a very busy Contact Centre for a range of council services. You will be required to extract and interpret data using comprehensive IT packages in order to meet demands in service. We require excellent communication skills and the ability to work flexibly including early mornings and evening shifts.

Apply online at www.northeastjobs.org.uk.

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