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Customer Service Representative

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 02/12/2016 12:30
£16,481.00 to £17,169.00
Hours per week:
37 hours
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Redcar and Cleveland House

Job details 

Closing date:
2 Dec

Supporting documents

Please note

This job is closed for applications.

Further information

Fixed Term post for 6 months subject to service review.

We are looking for an experienced Customer Service Representative with excellent communication skills and an ability to deliver a first class contact enquiry service on behalf of the Council. Some knowledge of the Council's Environmental and General Services enquiries would be desirable, however training will be provided to cover all requirements of the role.

Your location of work will mainly be the Customer Services Contact Centre located at Redcar & Cleveland House. On occasion, there may be a requirement to work at other Customer Service locations within the boundaries of Redcar & Cleveland Borough Council. A rotating shift pattern will be in operation to cover the needs of the service between 9am and 5pm Monday to Friday - full flexibility will be required from the successful candidate to support this.

The successful candidate will display excellent interpersonal skills and demonstrate their ability to work effectively as part of a team as well as under their own initiative. A strong customer focus, team working ethics and a strong commitment to deliver customer excellence are essential attributes. Standards of service delivery will be subject to monitoring and review in line with the Council's Performance Management Framework for publicly funded Contact Centres.

If you would like an informal discussion about the post, please contact Tanya Clark Operational and Customer Services Manager on 01642 495385.

Redcar & Cleveland Council have an attractive benefits package including:-

- Generous annual leave (minimum 28 days)
- Flexible working hours
- Access to the Local Government Pension Scheme
- Family friendly benefits
- Childcare voucher scheme
- Staff discount scheme
- Discount leisure facilities

As per its Pay Policy Statement published under section 38, Localism Act 2011, in the absence of any exceptional circumstances which render it necessary in the best interests of the authority to do so, the Council will generally not re-engage any individual whom has previously been employed by the Council and left that employment with the benefit of a severance, early retirement or redundancy payment.

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