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Customer Services Officer

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
23/02/2021
Advert End Date:
07/03/2021 23:59
Salary:
£20,092.00 - £20,493.00 Annually
Hours per week:
37 hours per week
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
204296
Employment Location:
Stockton-on-Tees
Post Number:
011676
Number of posts:
2
Closing date:
7 Mar
Further Information

The service is required 8am – 8pm Monday – Sunday and you will be required to work as part of a rota.

The post-holder is required to provide customer services from one of the Council’s three multi-service, face-to-face contact centres or its corporate telephone contact centre. Post holders may be required to rotate between different contact centres to meet fluctuating workloads and as part of their training.

You will be responsible for answering telephone calls and dealing with customers face to face who contact the Local Authority. You will be dealing with enquiries in respect of any or all the following areas Taxation, Housing Benefits, Care For Your Area, Street Lighting, Homelessness, First Contact, Private Sector Housing, Planning, School Admissions and School Meals, Environmental Health, Car Parking and Concessionary Fares, Learning & Skills, Community Transport, Private Sector Housing, Back on Track, Welfare Rights, Warm Homes Healthy People.

You would be expected to deal with enquiries from the Council’s customers across a range of service areas in an efficient, effective, sensitive and courteous manner. To ensure that customers are able to access the council’s services and, where necessary, act as an advocate on the customer’s behalf.

We are particularly looking for people who are comfortable and confident in working with people in demanding environments. We are seeking staff who are wanting to make a positive contribution to the work of Customer Services and deliver an excellent service to the people we serve.

Previous experience in a customer focused environment is essential and good computer skills are vital.

Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the Personal Statement on the application form, as this information is used to select candidates for interview.

If you would like an informal discussion about the post, please contact Sue Grace, Customer Operations Manager, on 01642 524699.

The application form is available in alternative formats from Xentrall Recruitment Services, tel: 01642 526992 or email recruitment@xentrall.org.uk

Stockton-on-Tees Borough Council ensures that all customers, both internal and external receive a consistently high quality level of service.