Customer Services Officer (30HRS)
Job Summary
Working Pattern:
Part time
Advert Start Date:
15/01/2019
Advert End Date:
Closed for applications on 28/01/2019 23:59
Salary:
£20,541 – £23,111p.a. (pro rata for part-time) Grade 6
Job Category:
Social Care - Adult Service
Employment Location:
Social Care Direct, Seaham
Further Information
ADULT AND HEALTH SERVICES
Safeguarding, Practice Development & Access
SOCIAL CARE DIRECT (Adults)
Customer Services Officer
1x PART-TIME 30HRS TEMPORARY UNTIL 31/12/2020
Job Location: Seaham
Salary: £20,541 – £23,111p.a. (pro rata for part-time) Grade 6
VACANCY NO: AHS/18/331A
Applicants are invited to apply for the above vacancy based within the Social Care Direct (Adults) team.
The role of the Social Care Direct is to resolve, re-direct or take appropriate referrals.
You will provide a first point of contact for customer access to public services by all access channels.
You will act as customer champion between the customer and the service providers dealing with enquiries and service requests at first point of contact.
Applicants should have experience in a customer services environment, excellent communication skills and the ability to work effectively under pressure.
They should be confident in dealing with other professionals both internal and external and members of the public.
Required Qualifications: 4 GCSEs inc English Language (Grades A-C) or equivalent.
It is anticipated that interviews will be held week commencing 11/2/2019.
For further information about the post please contact Carole Lee , Social Care Direct Team Manager, on 03000 261344. email - carole.lee@durham.gov.uk
Apply on-line or for further assistance contact the HR Operations & Data Team on Telephone: 03000 267247 (24hr answerphone). Email: hrAHS@durham.gov.uk
Permanent DCC employees wishing to undertake a temporary post within the Council, whether this is within their substantive service, or across services, should seek the approval of their Line Manager / Senior Manager to undertake this temporary post with the guarantee to return to their substantive post at the expiry of the temporary post. If the temporary post is reviewed and further extended, agreement must be sought from the employee’s substantive line manager.
In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means
Please note
This job is closed for applications.