Customer and Culture Officer (2 posts)
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Please see advert text
Advert Start Date:
13/04/2017
Advert End Date:
Closed for applications on 27/04/2017 22:59
Salary:
£20,138 - £22,658 per annum, pro rata
Hours per week:
various part time hours available
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Newcastle upon Tyne
Further Information
Community Hubs, Libraries and Parks
Various part time hours. Fixed term until 31 March 2018
This is an exciting opportunity to join the Operations division. You will be responsible for providing a first point of contact resolution service for customers in our libraries and customer service centres across the City. You will deliver over 90 different council services as well as coordinating and promoting the day to day activities available to customers in our libraries. The services delivered are extremely varied and can be complex or challenging.
Duties will involve extracting and interpreting often complex information, working within legislative guidelines and using varied comprehensive IT packages in order to process customer enquiries in a busy working environment.
You should be experienced in working in a customer focused environment and have the ability to promote services and encourage participation alongside resolving customer enquiries. We require excellent communication skills and the ability to work flexibly across all sites. This post requires late night and weekend working on a rota basis.
For an informal discussion please contact Gail Nicholls, on 0191 2115476.
Apply online at www.northeastjobs.org.uk.
Please note
This job is closed for applications.