Digital Services Analyst Apprentice
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Please see advert text
Advert Start Date:
26/03/2026
Advert End Date:
Closed for applications on 15/04/2026 12:00
Salary:
£25,185.00 (Grade B+ SCP4-6)
Job Category:
Apprenticeships
Employment Location:
Seafield House, Kirkleatham Street, Redcar, TS10 1SP
Further Information
Are you passionate about technology and eager to help shape the future of public services?
We’re looking for a motivated Digital Services Analyst Apprentice to join our Digital Services Development Team and support the Council’s ambition to transform how we work through smarter, more automated, AI-enabled digital services.
About the role
In this exciting apprenticeship, you’ll play a hands-on role in improving and redesigning business processes using emerging digital, AI, low-code and no-code technologies. Working closely with service areas across the Council, you’ll help identify inefficient processes, build digital solutions using tools like Microsoft 365 Copilot, Power Platform and automation capabilities, and support teams to adopt new ways of working.
You’ll contribute to real transformation projects that deliver time savings, better customer experiences, improved data quality and greater value from our technology investment. This is a fantastic opportunity for someone enthusiastic, analytical and keen to start a career in digital services.
What you’ll be doing
- Mapping and analysing business processes to spot opportunities for automation and improvement
- Creating and testing low/no-code digital solutions and workflows
- Supporting deployment, documentation and ongoing optimisation of digital services
- Working with teams across the Council to understand requirements and support adoption
- Applying good practice in data governance, security, responsible AI and change control
- Helping deliver projects aligned to the Council’s Digital Strategy and IT Workplan
About you
We’re looking for someone who is:
- IT-literate with strong analytical and problem-solving skills
- Interested in digital transformation, automation and AI
- A good communicator and team player
- Keen to learn, develop and work proactively
- Qualified with 5 GCSEs (A–C/9–4 including Maths and English)* plus a relevant Level 3 qualification
- Experience with low/no-code tools or public sector IT is helpful but not essential — enthusiasm, curiosity and a willingness to learn are what matter most.
Why join us?
- Earn a recognised Level 4 Digital Apprenticeship qualification
- Gain hands-on experience with cutting-edge digital and AI technologies
- Work on meaningful projects that improve services for residents
- Receive ongoing support, training and development
- Be part of a friendly, forward-thinking digital team
The council is an accredited Investors in People employer at gold level and holds ambassador status for the North East Better Health at Work Award.
Interested? Please follow the link to apply for this post.
We offer a range very attractive Employee Benefits and Rewards including
- Generous annual leave of up to 34 days per year
- Hybrid Working (where appropriate)
- Flexible working hours (where appropriate)
- Membership of the Local Government Pension Scheme
- Access to numerous other salary sacrifice schemes
- Access to our employee health and wellbeing platform, which includes an exciting range of staff benefits, including, spreading the cost of home and electronics, bike shop, car scheme, gym membership, lifestyle savings
- A range of Staff Network groups
For more details: https://www.redcar-cleveland.gov.uk/jobs-and-careers/benefits-and-rewards
For further information, please refer to the attached documents and the full job description/person specification.
If you would like an informal discussion about the role, please contact:
Christopher Reacroft, Digital Services Development Team Leader
- 01287 612561
- christopher.reacroft@redcar-cleveland.gov.uk
or
Brian Donnelly, IT Services Operations Manager
- 07767 311526
- Brian.Donnelly@redcar-cleveland.gov.uk
Please note
This job is closed for applications.