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Enquiry & Referral Administrator

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Part time
Advert Start Date:
09/07/2018
Advert End Date:
23/07/2018 12:00
Salary:
11281 - 12280
Hours per week:
22.12
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
177766
Employment Location:
Foundry House, Bedlington
Post Number:
177766

Job details 

Closing date:
23 Jul


Supporting documents

Further information

We are looking to appoint an Enquiry and Referral Administrator on a 6 month temporary contract to be based at Foundry House in Bedlington.

You will be the first point of contact for members of the public and other agencies and take referral information in a consistent manner – gathering clear and concise information in order to fully complete a referral form for all people requesting a child care service. This may involve interviewing callers to the office as well as taking referrals over the telephone. You will assist in identifying initial actions and services required and provide good quality information to the public at the point of referral and to redirect members of the public to other more appropriate agencies or services where necessary.

In addition to a good general education demonstrating numeracy and literacy, you will also have a minimum of NVQ Level 2 (or equivalent) in a admin/business related discipline and RSA I Typing/Text/Word Processing (or equivalent) or willing to undertake training.

For further details about the role and person required, please see attached job description / person specification. For any informal enquiries please contact Julie Crawford on 01670 536490.

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