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Environmental Enforcement Assistant

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Job Summary

Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
14/06/2018
Advert End Date:
Closed for applications on 27/06/2018 23:59
Salary:
Grade D. £17,972 - £18,672
Hours per week:
37
Job Category:
Environmental Services / Waste / Recycling/ Parks
Vacancy ID:
176783
Employment Location:
The Civic Centre
Post Number:
P517973

Job details 

Closing date:
27 Jun


Supporting documents

Please note

This job is closed for applications.

Further information

The Environmental Enforcement team is a new team being developed within the Development, Transport and Public Protection service of Communities & Environment. The team will consist of 6 frontline enforcement officers working a shift pattern that covers evenings and weekends, and this role is to be 1 of 3 new Environmental Enforcement Assistants to provide support and assistance to the Environmental Enforcement team. The Assistants will work in conjunction with the existing Civil Parking Enforcement team.

You will be dealing with members of the public face-to-face and on the telephone, so this sort of interaction must be something you are comfortable with, sometimes in difficult situations.

Your main duties will be to provide the first point of contact for members of the public who may wish to query or challenge the issue and enforcement of Fixed Penalty Charge notices relating to the Councils environmental enforcement policy. This will include the preparation of detailed records and will assist in investigating and replying to queries and complaints from members of the public and other departments with regards to the issuing of Fixed Penalty Notices for dog fouling, littering, graffiti and flyposting as well as parking matters. Communication may be in the form of telephone calls, written correspondence or in person. Due to the nature of this role the post holder will be required to handle all communication from difficult customers in a tactful and diplomatic manner.

You will also be the 'eyes and ears' of the Council, reporting other matters to the relevant departments on information that you may receive from the Environmental Officers as they carry out patrols. You will liaise with members of the public to give advice and guidance on relevant matters ensuring that the Council's customer care policy is adhered to at all times.

You will be required to conduct interviews in accordance with the Codes of Practice issued under the Police and Criminal Evidence Act 1984 ("PACE"). You should have strong communication and customer care skills, have experience of working in a customer focussed environment, a level of computer skills/data entry and report writing is essential, especially with regard to preparing documents for court. You will have well developed, interpersonal and team working skills.

For further information please see the relevant job profile, the criteria within which will be used in the short-listing process.

If successful you will be required to provide an enhanced DBS disclosure.

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