Housing Options Support Officer
Advert Start Date:
Advert End Date:
Grade 3 (SCP 7 - 11) £20,444 - £22,129
City Hall / Agile
Here in Sunderland we are diversifying how we help and support people who become homeless. We have realigned the Housing Options Team to ensure the team is well placed to meet the needs of all people who are street homeless and those threatened with homelessness. We will work to ensure that all move to and sustain independent living.
For many this journey is not a straight line, therefore we have increased the team and have added more diverse roles to ensure people are supported at every stage of their journey to a safe and secure home. You will note we are recruiting into many new posts and this is a great time to join a cohesive team who always support each other.
If you have a passion for working hard and helping people, then we encourage you to come and talk to us at City Hall on 10th August 2022, Committee Room 1, 2pm-4pm
I’m sure you will be inspired by our passion and see that we have shaped a great team structure which will help homeless clients to move on with their lives, as well as being equipped to sustain a safe home.
A fantastic opportunity has arisen for dedicated individuals who are looking to build a career within homelessness.
As a Housing Options Support Officer, you will be the first point of contact for any customer or agency queries. You will be responsible for supporting the front line staff with referrals and tasks which form part of the customer Personalised Housing Plan. You will also monitor email inboxes and process invoices.
This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.
The successful applicant should have experience with dealing with customers via the telephone and email, have experience of working in a fast paced office environment working to deadlines. The successful applicant should also possess a can do attitude with a willingness to learn.
Applications should be made on-line at northeastjobs.org.uk/sunderlandcitycouncil. For further assistance contact Operational HR Services by email: email@example.com
Please note that CVs are not acceptable.
Please note that all communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, including your invitation to any online assessment you are required to undertake and your invite to interview if you are short-listed. Please check your email inbox after the closing date for notifications as you may not be notified by any other means. Please remember to check your junk mail items.