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Housing and Wellbeing Coordinator

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 27/04/2017 23:59
£27,668 - £30,785 per annum
Hours per week:
37 hours per week
Job Category:
Vacancy ID:
Employment Location:
Newcastle upon Tyne, YHN House

Job details 

Closing date:
27 Apr

Please note

This job is closed for applications.

Further information

At YHN, we are responsible for managing over 30,000 homes on behalf of Newcastle City Council and our other partners. We aim to enable positive living for people in our homes and neighbourhoods. We are looking for people with the right mix of skills and abilities to work with us to create homes and neighbourhoods we all can be proud of and enable YHN and the community to work together to realise a brighter future. If you share this passion, a career at YHN could be for you.

Housing and Wellbeing Co-ordinator
Fixed term for 12 months

Vacancy Number: 161521
Salary: Y5a, £27,668 - £30,785 per annum
Location: Newcastle upon Tyne, YHN House, Benton Park Road
Hours: 37 hours per week, Monday-Friday

This post is also open to Job Share

The Role:
You will provide appropriate advice and assistance to customers when offering a generic housing management service including housing options, tenancy and estate management and income recovery roles.

You will need the ability to promote the well-being of customers through early interventions and ensuring effective partnership working.

You will deliver excellent services to Your Homes Newcastle’s customers to meet performance targets, to assist in developing systems and processes that improve service delivery and efficiency and to act responsibly in the safeguarding of vulnerable individuals, groups and communities and enhancing community safety.
Includes the management and support of a team in providing services across a wide range of customers including, older people living in Sheltered and Extra Care schemes and people with learning disabilities living in our ‘Concierge+’ schemes.

The ability to operate within the parameters of statutory framework, legislation and associated YHN policies and procedures for all customers is also a vital role of the job.

The Person:
• Enthusiastic and able to provide housing and wellbeing services to vulnerable groups and individuals.
• A background in working with vulnerable people would be advantageous.
• Able to work independently in, at times, a physically demanding role.
• Flexible and positive disposition.
• Able to work in partnership with the nominated care and support providers in order to ensure the provision of a comprehensive service to tenants.
• Passionate about people and developing a team to deliver excellent customer service.
• Excellent communication skills both written and orally and good IT skills.
• Excited by change and able to instil this within the team.
• Able to influence a wide range of stakeholders.
• Driven to achieve financial results especially rent collection targets.


We offer a great place to work, excellent benefits including LGPS pension scheme, flexible working from 7am to 7pm, attractive holiday entitlement, and a wide range of learning and development opportunities.

Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy, please contact Tony Railton on 0191 2788696 or email yhnjobs@newcastle.gov.uk

References will be requested prior to interview for all roles requiring DBS clearance. The successful applicant will not commence in their role until satisfactory DBS clearance is obtained.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.

If you would like to have an informal discussion about the post, please contact Tony Railton on 0191 2788696.

PLEASE NOTE: We do not accept CV's but online applications only. To apply, click on the 'Apply for this Job' tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

As an Arms-Length Management Organisation, YHN’s relationship with Newcastle City Council is governed by a Management Agreement. The existing Management Agreement runs until 2026.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.

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