ICT Level 2 Apprentice - Information Services Department, County Hall
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Closed for applications on 25/02/2019 09:00
County Hall, Morpeth
To support in the maintenance of the County network in order to resolve faults.
Duties and key result areas: Undertaken individually or as part of a team, these are examples of some of the duties that may be expected to be undertaken by the post holder.
The actual duties may vary depending on the requirements of the role.
Receive and log requests for support from help desk, other service delivery staff and/or users
Install or remove hardware and/or software, using supplied installation instructions and tools
Take defined action on simple problems, confirm correct functionality of hardware and software installations and advise supervisor and users
Assist more experienced Support Officers with installations
Assist users to make more effective use of desk-top systems, products and services, making initial diagnosis of problems and advising known solutions
Assist in investigating and overcoming simple problems
Comply with policies relating to Health and Safety, Equal Opportunities, Confidentiality and Data Protection
Replace keyboards, mice, printer toners, monitors and other basic IT components when needed
Other duties appropriate to the nature, level and grade of the post
This job is closed for applications.