IT Support Services Apprentice
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
15/06/2021
Advert End Date:
Closed for applications on 07/07/2021 12:00
Employment Location:
Belmont House/Remote
Further Information
This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track- record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.
The post on offer is based at the centre of the council in the Resources Directorate which has key responsibility for managing the Council’s money and people as well as ensuring that democratic decisions are well informed and legally sound.
The council is continually reviewing the way we deliver our IT Services and are reshaping the way the service impacts not only on the delivery of the council’s business but also how it can help to radically improve the economy by improving the efficiency and effectiveness of all our IT-supported business processes. We are committed to ongoing service transformation with a strong emphasis on digital by default.
As such we are looking to recruit an enthusiastic individual who has a strong desire to build upon and develop their technical and personal skills, has good customer service skills with a flair in administration and is looking to gain valuable and demonstrable experience in the workplace.
You will be part of the Support Team within the IT Service as defined in the IT workplan. This will include, but is not limited to, providing first line support and assistance to around 2000 system users across all service areas and sites and timely management of incidents and access to services. The role will also involve the management of council assets, assisting with the procurement of items as defined by requests and supporting the Logistic staff with the decommissioning process. The role will support the IT Service with its responsibility for digital services transformation.
This apprenticeship role will provide the opportunity to develop, apply and strengthen your existing skills, knowledge, and experience by way of practical application. Opportunities to gain a broad range of experiences in many aspects of IT Service Support.
In addition, you will work towards a funded Level 3 Infrastructure Development Apprenticeship qualification, supported by a strong mentorship underpinned by professional management and leadership and the council’s Apprenticeship team.
The council holds ambassador status for the North East Better Health at Work Award.
We offer very attractive terms and conditions of employment, including generous annual leave entitlement, flexible working hours (where appropriate) and membership of the Local Government Pension Scheme.
Essential Requirements
Apprenticeship opportunities are open to anyone over the age of 16 years old with no upper age limit.
You will need to have a minimum of:
Grade 4 (equivalent to Grade C or above) at GCSE English and Maths or functional skills level 2 qualification in English and Maths.
You will need to be committed/willing to work towards the level 3 qualification.
Join us for invaluable hands-on work experience, a qualification all whilst earning a highly competitive salary and receiving excellent terms and conditions of employment.
This is a fixed-term contract for 15 months. National Minimum Wage for your age will apply after the first year.
Candidates who have already completed a ICT Infrastructure qualification level 3 or above will be ineligible to apply.
Please ensure when completing your application that you refer to the job description and essential criteria on the Person Specification when completing your application form, as this information is used to select candidates for interviews. Further information can be found within apprenticeship application form guidance document available on our website.
If you require further information please email apprenticeship@redcar-cleveland.gov.uk
Please note
This job is closed for applications.