Libraries and Customer Service Apprenticeship
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
07/11/2022
Advert End Date:
Closed for applications on 28/11/2022 12:00
Job Category:
Apprenticeships
Employment Location:
Guisborough Library and South Bank Library but may also need to cover other libraries within Redcar and Cleveland when required
Further Information
The team are responsible for providing high quality Library services and Customer Service to all residents and visitors. Enquiries can be made over a number of routes; face to face, by telephone, via web-chat and via email.
You will gain valuable work experience supporting the team in handling resident’s enquiries. This may include handling switchboard and general enquiries over the ‘phone, or assisting in a library discharging books, replenishing stock, providing help to customers to use library PCs, and providing help and guidance to customers and visitors where required.
We are looking for an enthusiastic, hard-working, positive individual who is self-motivated and able to work using their own initiative as well as being a team player. The successful candidate will be committed to providing an excellent service and be willing to learn and develop their knowledge.
As an apprentice you will be eligible to apply for Redcar and Cleveland Borough Council’s internal job vacancies as and when they arise within the Council.
Please see attached job description and person specification for further detailed information.
For an informal discussion, please contact Tanya Clark, Libraries & Customer Services Manager (01642) 495385.
Apprenticeship opportunities are open to anyone over the age of 16 years old with no upper age limit. You will need to have GCSE grade 3/D or equivalent in Maths and English as a minimum to complete this apprenticeship.
Redcar and Cleveland Borough Council recognises the value apprenticeships can bring to the local community, boosting skills and employment prospects. We employ Apprentices as a key part of our own workforce offering a high-quality pathway to a variety of successful careers and gaining recognised qualifications to ensure the Council are meeting its current and future skills needs.
Join us for invaluable hands-on work experience, a qualification all whilst earning a highly competitive salary and receiving excellent terms and conditions of employment.
Redcar & Cleveland Borough Council are dedicated to addressing the global climate emergency and have committed to being a net zero carbon borough by 2030.
Please note
This job is closed for applications.