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Neighbourhood Housing Officer

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Please see advert text
Advert Start Date:
14/02/2018
Advert End Date:
02/03/2018 23:59
Salary:
£21,268 – £23,398
Job Category:
Housing
Vacancy ID:
172217
Employment Location:
Gateshead
Post Number:
TGHC501

Job details 

Closing date:
2 Mar


Supporting documents

Further information


Job title: Neighbourhood Housing Officer
Service area: Neighbourhood Services
Job ref: TGHC501
Grade: Grade F £21,268 – £23,398 per annum (SCP 23-26). 37 hours full time temporary until 8th October 2018, 37 hours full time temporary until 19th November 2018, 18.5 hours part time temporary until 30th September 2018 , 37 hours full time temporary until 19th February 2019.
Applicable to: External vacancy
Closing date: Midnight on Friday 2 March 2018

The Neighbourhood Housing Management Service has recently reshaped the delivery of its tenancy and estate management service to enable us to respond to future challenges in the housing environment. The Neighbourhood Housing Officer is a pivotal role and will focus on proactively managing tenancies, providing early intervention and support, to prevent tenancies from failing.

With the assistance of mobile technology, the post holder will be a key point of contact for customers and provide a face-to-face service delivering a range of tenancy management activity. This will include checking on property condition and proactively identifying and managing breaches of tenancy. It is essential the post holder can demonstrate good customer service skills and has the ability to work with and support vulnerable customers.

The role will also be responsible for providing a responsive estate management service to ensure neighbourhoods are clean, safe and sustainable, reporting and tackling environmental issues daily.

The post holder will be able to demonstrate a positive attitude to respond to a varied range of customers’ needs, particularly those who are vulnerable. The successful candidate will be able to evidence they can deal with difficult situations and use a problem solving approach to respond to enquiries. It is essential that you can demonstrate experience in working with customers, partners and external agencies to ensure our estates are attractive places to live.

Successful applicants should demonstrate excellent negotiation and communication skills; they will be required to work as part of a team and on their own initiative when required.

Experience of working with members of the public is essential, as is the ability to demonstrate a commitment to excellent customer service.

You will have a minimum of 5 GCSEs at Grade C or above or equivalent or relevant experience, knowledge of housing and social care, and possess good IT skills. It is also essential that you have experience of working in a customer-related environment.

Work locations will vary subject to the needs of the business.

You should consider the essential requirements and competencies relating to this post when applying and ensure you evidence your suitability within your application.

Assessments will be by application, ability tests and interview for this vacancy.

For an informal discussion about the role please email Emma Snaith, Neighbourhood Housing Manager or call 0191 433 5896 or Richard Finlow, Neighbourhood Housing Manager or call 0191 433 5307.

You should consider the job profile when applying, giving examples of how you meet the criteria.


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