Recovery at Home - Call Handler
Job Summary
Working Pattern:
Please see advert text
Advert Start Date:
14/11/2018
Advert End Date:
Closed for applications on 30/11/2018 11:59
Allowances:
Night rate shift allowance for overnight position
Hours per week:
Please see advert text
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Sunderland
Further Information
Sunderland Care and Support Ltd
Recovery at Home - Call Handlers
Post Ref: RaH-CH
£9.32 per hour
Sunderland Care and Support, as part of the Altogether Better Alliance in Sunderland, operates an integrated Health and Social Care Single Point of Contact for Recovery at Home services.
Recovery at Home provides a rapid response and support to people with health and social care needs, enabling people to remain in their own home rather than being admitted to hospital or into long term care. The service also provides support to people, when they are discharged from hospital, helping them to regain their independence and confidence.
We are seeking to expand the Single Point of Contact and therefore, are looking to recruit additional Call Handlers to the service.
As a Call Handler, you will be a key point of contact for health and social care professionals and patients.
You will collect and record information, identify people in need of an immediate response, direct callers to clinical colleagues for further assessment or to social care colleagues to find an intermediate care solution.
We are looking for suitably skilled individuals, who have experience in customer service. You should have excellent written and communication skills and good IT and typing skills.
The role will include working a rota including evenings, weekends and Bank Holidays.
This is not your standard contact centre job and we are confident that it will prove to be an excellent career choice for applicants with a passion for providing first-class customer service and who want to be at the forefront of the interface between health and social care.
We are seeking to recruit to full time (37 hours) and part time (18.5 hours) positions.
We are also seeking to recruit permanent night staff who will work 36 hours per week on a four nights on duty and four nights off rolling rota pattern.
The job is extremely rewarding and we offer:
• A starting salary of £17,971 rising to £18,672 (pro-rata)
• Night rate shift allowances for overnight position
• A pension scheme
• Generous annual leave entitlement
• Career development opportunities
Appointments will be subject to two satisfactory references and DBS clearance.
If you would like an opportunity to talk about joining our award winning company, we are holding open evenings on the following dates:
Monday 19th November from 4pm to 6pm
Washington Community Resource Centre, Crowther Industrial Estate, Ayton Road, Washington, NE38 0AB
Monday 26th November from 4.30pm to 6.30pm
Sunderland Care and Support Ltd, Leechmere Centre, Carrmere Road, Sunderland, SR2 9TQ.
Application packs are available to download on-line and please note we are unable to accept CV's. Any information provided on CV's will not be considered for short-listing purposes.
Completed applications should be submitted FAO David Kelly, Sunderland Care and Support Ltd, Leechmere Centre, Carrmere Road, Sunderland, SR2 9TQ.
Please note
This job is closed for applications.