Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 21/01/2019 12:00
£21,074 - £23,111
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Cowley Road Depot, Blyth
Closing date:
21 Jan
Further Information

Your role is to schedule all jobs to suitable operatives or contractors, paying attention to due dates, geographical location and operatives technical capabilities.
You will ensure all operatives have a full schedule of work each day and that pre-planned visits are arranged with external and internal customers to avoid ‘no access’ issues. You will ensure all jobs are attended within the required response time and that operatives are given full information to enable them to complete any job paying particular attention to emergency and urgent jobs to ensure they are completed without delay in the timescales promised to tenants. You will have an awareness of operatives’ geographical locations including the use of vehicle tracking system and work closely with stores to ensure correct stock is available for all jobs before an operative is dispatched.

You will be educated to GCSE level or equivalent recognised training in Customer Service, along with knowledge of repairs within a Social Housing environment and an understanding of administration needs in a repairs and maintenance environment. You should have knowledge of work order systems, and of Fleet management and housing management ICT systems.
You will also have experience of communicating and engaging with customers and working with contractors, consultants and other agencies.

For further information please see the attached job description and person specification.

Northumberland County Council operates a huge range of services across the largest county in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.

For further information about working for Northumberland County Council, please click here:

Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; any concerns regarding the process can be discussed with Rebecca Harding (Trans HR Support Officer) on 01670 623 130 or
We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time will be considered in line with the requirements of the post and the needs of the service.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please email

Please note
This job is closed for applications.