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Systems Support Assistant (ICT Level 2 Apprentice)

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Job Summary

Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
27/03/2018 11:59
£3.50 per hour (National Apprentice minimum wage)
Job Category:
Vacancy ID:
Employment Location:
County Hall, Morpeth although travel to other sites may be required

Job details 

Closing date:
27 Mar

Supporting documents


Further information

The Systems Support Team supports 2 client information systems, the Integrated Childrens System (ICS) and the Early Help Module (EHM) which are used by social workers, family support workers, administration and management staff.

To support ICS and EHM in day to day management and to contribute to contionuous improvement including system admin tasks, setting up new users, providing new user initial training, testing for new upgrades, The work involves telephone and face to face communications with end users and requires an attention to detail and accuracy.

Some IT skills are needed, although no prior knowledge of the systems is required. An understanding of client confidentiality is essential.

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