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Support Officer ICT Practitioner SFIA Level 2

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Job Summary

Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
21/11/2017
Advert End Date:
Closed for applications on 06/12/2017 12:00
Salary:
£18070 - £20138
Hours per week:
37
Job Category:
ICT
Vacancy ID:
168794
Employment Location:
County Hall, Morpeth

Job details 

Closing date:
6 Dec


Supporting documents

Please note

This job is closed for applications.

Further information

Northumberland County Council has embarked upon an ambitious modernisation plan utilising both traditional and cloud technologies to provide a more flexible and agile workforce whilst providing an efficient and accessible service to the people of Northumberland.

We are looking for a highly motivated person with relevant IT experience to work within a 1st or 2nd line support team. A major part of this role will be dealing with customer issues and difficulties often on a one to one basis. A combination of people skills and technical ability is required to resolve moderately complex problems, using agreed standards and tools.

You will carry out fault diagnosis to resolve problems, calling upon other members of staff or suppliers where appropriate, reporting the results of such diagnosis in a clear and concise manner. You will be a good problem solver who responds to challenges and can demonstrate skills with desktop devices and software functionality.

You must have a good general standard of literacy and numeracy and a technical qualification or evidence of competency in IT. You will have very effective IT skills and ability to understand and develop the use of ICT to achieve work objectives and the ability to work methodically and systematically.

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