Customer Service Advisor

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 30/04/2019 12:00
£19,554 - £21,166
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Berwick Customer Information Centre
Post Number:
Closing date:
30 Apr
Further Information

This vacancy is an internal only vacancy which is open only to employees of Northumberland County Council.

Job Title
Customer Service Advisor

The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.

For further information about working for Northumberland County Council, please click here:

The Service
Northumberland County Council provides nine Customer Information Centres offering a face to face service for residents, visitors and businesses within the county.
The Customer Information Centre team is made up of circa 30 full time equivalent posts. Four Team Leaders manage between 2-3 Customer Information Centres each where teams can vary in size from two Customer Service Advisors up to four, depending on the footfall in the office. The busiest centres at Blyth and Wansbeck Square also have Receptionists.
Customer Service Advisors deliver a wide range of services including enquiries relating to Housing Benefit, Council Tax, Blue Badges, Concessionary Travel, Housing, Household Waste, Highways, etc.

The role
We are looking for positive, enthusiastic, flexible, resilient individuals who can use their initiative and are passionate about helping others to fill this demanding but rewarding role.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post

We are offering:
A starting salary of £19,554 - £21,166
Access to the Local Government Pension Scheme (or other pension scheme)
A wide range of staff benefits including a competitive annual leave provision

Essential requirements:
Please see the job description and person specification attached

For further information about this vacancy, please contact Sara Atkinson (01670 623900/ for an informal discussion.

Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; if Trans applicants have any concerns regarding the process please contact Claire Coe (Trans HR Support Officer) on 07775026871 or We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time will be considered in line with the requirements of the post and the needs of the service.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please contact Jordan Liddell on 01670 623930 or email

Please note
This job is closed for applications.