Customer Service Development Officer - 12 Month Fixed Term

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 31/07/2019 12:00
£27,905 - £31,371
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Northumbria House, Cramlington
Post Number:
Closing date:
31 Jul
Further Information

Job Title
Customer Service Development Officer - 12 Month Fixed Term

The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.

For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working

The Service
Our mission in Customer Service is to ‘REACH’; Resolve enquiries at first point of contact, Engage with Customers for successful outcomes, Achieve the best level of service we can, Connect people with what they need and Help Customers to help themselves. We achieve this via a network of 9 offices which customers can visit for face to face interactions and a contact centre which is the first point of telephone contact for the Council. We are also transforming our self service offer. We look to resolve all enquiry types at the first point of contact wherever possible for a huge variety of enquiry types including; housing benefit, council tax, blue badges, concessionary travel, housing, household waste, highways, planning and much much more!

We are ideally situated, predominantly in the South of Northumberland, with great connections across the County as well as Newcastle and North Tyneside by road or public transport.

The role
It is an exciting time for Customer Service at Northumberland County Council and if you are someone who can gather, manipulate, analyse and report data, this is the role for you!

We are looking for an enthusiastic, dynamic and flexible individual with data gathering and analysis experience to help us to continue to transform our services in Northumberland and be the best we can be for our Customers. You will have a key role in supporting us to create a first class service for customers to connect with us digitally, by telephone, or in person, as you analyse all the data available to understand what it is telling us, where we need to direct our resources and the best way to improve our service. With a proven record in this type of role, you will have an excellent analytical mind and ability to use spreadsheets to interpret and report data in a variety of forms to spot trends and make recommendations for service improvements.

We are offering:
A salary of £27,905 - £31,371
Access to the Local Government Pension Scheme (or other pension scheme)
A wide range of staff benefits including a competitive annual leave provision

Essential requirements:
Please see the job description and specification attached.

For further information about this vacancy, please contact Vicki Atkinson sara.atkinson01@northumberland.gov.uk or call 01670 623900 for an informal discussion.

Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; if Trans applicants have any concerns regarding the process please contact Claire Coe (Trans HR Support Officer) on 07775026871 or claire.coe@northumberland.gov.uk. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time will be considered in line with the requirements of the post and the needs of the service.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please contact Jordan Liddell on 01670 623930 or email hrrecruitment@northumberland.gov.uk.

Please note
This job is closed for applications.