Welfare Support Assistant

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
22/10/2021 23:59
£20,092 - £20,493
Hours per week:
Job Category:
Finance / Benefits / Revenues / Procurement
Vacancy ID:
Employment Location:
Stockton on Tees
Number of posts:
Closing date:
22 Oct
Further Information

Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.

We are seeking to recruit a highly motivated Welfare Support assistant to work within our successful Welfare Support Team. This is an exciting opportunity and we would love to hear from you if you have the ability to think innovatively and embrace new ways of working in a challenging and rewarding working environment. There are challenges in engaging with some customers because of their vulnerability or the difficult circumstances they may be experiencing.

As part of Stockton Revenues & Benefits we provide discretionary payments to customers who require further financial assistance (in addition to any welfare benefits) with housing costs, as well as crisis support for people in immediate need, and settlement support to help people remain or move back into the community.

As the successful candidate you will be responsible to the Welfare, Policy and Research Team Leader. To process new enquiries for the Welfare Support team and to ensure customers/clients are given correct advice and/or information to support their welfare assistance applications. The Welfare Support team are responsible for discretionary housing payments, discretionary council tax hardship discount , back on track payments and section 17 payments. Recent experience of handling confidential / sensitive information and understanding the needs of vulnerable customers is required.

This post is temporary until March 31st 2022

DBS check required.

This post has been identified as suitable for flexible working which enables the postholder to work 40% of their working time away from the office

We offer an excellent total reward package including a competitive salary, generous Pension Scheme and annual leave entitlement as well as access to a number of additional employee benefits and a wide range of learning and development opportunities.

If you would like an informal discussion about the post, please contact Billy Park , Welfare Support Manager on 01642 526226 or e mail Billy.park@stockton.gov.uk