Enquiry and Referral Co-ordinator

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 10/12/2021 23:59
Hours per week:
Job Category:
Social Care - Adult Service
Vacancy ID:
Employment Location:
Foundry House Day Centre
Number of posts:
Closing date:
10 Dec
Further Information

Job Overview
To be the first point of contact for members of the public and other agencies. To provide information, advice and support to service users, carers and families both verbally and in written format. To redirect the public to other services when appropriate. To interact and liaise with local agencies/providers. To manage risk, aggression, conflict and challenging behaviour appropriate to the grade consulting as required. To record work appropriately in accordance with statutory and Trust requirements and to use information technology appropriately.

Main duties of the job
An exciting opportunity has arisen to join the Enquiry and Referral team based within Onecall at Foundry House. This is a varied role working within a fast paced environment and the successful applicant will be required to work with a number of teams within the front end services.
Please note that this vacancy will close once we receive a suitable number of applicants.

The primary function of the role is to take accurate and concise information for new referrals into Adult Services. The successful applicant will have excellent interpersonal skills and have the ability to communicate effectively with a range of professionals and members of the public. Good IT skills are also required.

The salary for this role is £22183 - £24491

Essential criteria;
- Good general education demonstrating numeracy and literacy
- Previous experience of working with the public
- Administrative experience

We have some outstanding benefits to offer you, including:

· 25 days annual leave plus public and bank holidays (rising to 30 after 5 years of service)(pro-rata for part-time employees) · Automatic enrolment into the Local Government Pension Scheme

· Flexi scheme applicable to majority of roles

· Local government discount schemes available to all employees with offers at local businesses along with various national brands

· A commitment to work-life balance offering flexibility through various schemes including job sharing, home working, flexible working, part-year working, and compressed hours

· Car Leasing Scheme

Please visit: https://www.northumberland.gov.uk/About/Working-for-Northumberland-County-Council.aspx for more information regarding our benefits.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email hrrecruitment@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please also let the team know.

The closing date is 10 December 2021 at midnight

Please note
This job is closed for applications.