Contact Centre Adviser.3172

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 08/02/2022 23:59
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Manor Walks Shopping Centre
Number of posts:
Closing date:
8 Feb
Further Information

Contact Centre Advisor

The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.

For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working

The Service
Our mission in Customer Service is to Resolve enquiries at first point of contact, engage with Customers for successful outcomes, achieve the best level of service we can, connect people with what they need and help Customers to help themselves. We achieve this via a network of 6 Customer Information Centres which customers can visit for face-to-face interactions and a contact centre which is the first point of telephone contact for the Council. We are also transforming our self-service offer. We look to resolve all enquiry types at the first point of contact wherever possible for a wide variety of enquiry types including housing benefit, council tax, blue badges, concessionary travel, housing, household waste, highways, planning and much, much more!

The role
If you are a person who loves to help others, in a Contact Centre environment, we want to hear from you! It is an exciting time for Customer Service at Northumberland County Council.

We are looking for enthusiastic, dynamic, and flexible individuals ideally with Customer Service experience to help us to continue to transform our services in Northumberland and be the best we can be for our customers. We are creating a first-class service for Customers to connect with us digitally, by telephone, or in person. Excellent communication and interpersonal skills are key as well as a dedication to fantastic customer service and a desire to help and resolve enquiries at first point of contact.

The role will be based at our Telephone Contact Centre in Cramlington ,dealing with general enquiries as well as housing repairs.

We are offering:
Permanent position, working full time ,37 hours per week

A starting salary of £20.092 - £21,748 - competitive in a Customer Service role.

Access to the Local Government Pension Scheme (or other pension scheme)

A wide range of staff benefits including a competitive annual leave provision

Essential requirements:
Please see the job description and specification attached

For further information about this vacancy, please contact Helen Longstaff via email to Helen.Longstaff@northumberland.gov.uk

Please note the closing date for this post is midnight on 8th February 2022.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email hrrecruitment@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please also let the team know.

Please note
This job is closed for applications.