Apprentice Revenues & Benefits Practitioner

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 26/06/2022 23:59
£18,887p.a. starting salary with career progression
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Number of posts:
Closing date:
26 Jun
Further Information


We are looking for motivated, enthusiastic individuals to join us on an apprenticeship with the Council. If you're looking for the opportunity to make a real difference and follow a stimulating and rewarding career, we would welcome an application from you.
Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work. We truly value our Apprentices and recognise that they enable us to identify new talent, build new skills in our workforce, increase diversity and help deliver our ambitious plans.

Dealing with all aspects of Council Tax, Business Rates, Benefits and Welfare including billing, collection, assessments and enforcement, you will work in accordance with statutory regulations and/or discretionary policies. The role will involve supporting the Revenues, Benefits and Welfare teams, maintaining records and sensitive information in accordance with legal and GDPR requirements.

The role will be varied with no two days the same. You will require excellent IT skills to be able to use case management systems for extracting information and creating and updating records. You will deal with a range of customers gathering information and provide explanations of often complex matters, and providing advise to maximise customer income and ensure receiving appropriate entitlements. In addition you will identify and investigate suspected fraud cases, and could include the preparation of documents for court.

ESSENTIAL REQUIREMENTS: All candidates are required to meet the minimum essential requirements set out below. Please address in your application how you meet the following:
• Minimum 5 GCSEs Grade C/4 or above or equivalent Level 2 qualifications (must include English & Maths)
• Excellent IT Skills – Microsoft Office (Word & Excel)
• Good Communication skills including report writing skills
• Ability to organise own workload and work effectively under pressure
• Flexibility to work outside normal office hours inc. weekends.

APPRENTICESHIP QUALIFICATION: You will be given appropriate paid time off work, to work towards completion of the Revenues & Welfare Benefits Practitioner Apprenticeship Qualification – Level 4.
PLEASE NOTE: You must not hold an existing qualification at the same or higher level as this apprenticeship in the same or similar subject.

APPRENTICESHIP BENEFITS: We offer an excellent total reward package for apprentices including:
• Competitive salary - paying National Minimum Wage for Age or above
• Annual Leave Entitlement - 26 Days plus Bank Holidays
• Flexible Working – Flexi-time and the ability to work away from the office / at home in line with the Council’s policy after an initial 6 month probation period
• Health & Wellbeing Support – including Counselling and Physiotherapy Services
• Learning & Development opportunities - including a dedicated Mentor to support you and opportunities specifically for our Apprentices
• Fixed Term contract – allowing sufficient time to complete your apprenticeship
• Potential to secure longer-term employment with Council and apply for internal vacancies restricted in the first instance to Council Employees

You will be given a fixed term contract allowing you sufficient time to complete your apprenticeship qualification (see below), with the potential to secure a longer-term position to grow within the organisation. We will provide you with a dedicated Mentor to support you and you will also be entitled to a generous annual leave entitlement as well as access to a number of additional employee benefits and additional learning and development opportunities.


SALARY & CAREER PROGRESSION: We start our higher-level apprentices on Grade C – SCP3 £18,887p.a. £9.79per hour.
The grade of the apprenticeship increases upon successful completion of each year, subject to being on target with your learning, and gaining the relevant work experience

HOW TO APPLY: Please ensure you refer to the information included in the Advert, Job Description and Person Specification when completing your online application form. Additional information about current apprenticeship opportunities with Stockton-on-Tees Borough Council can be found on our website: www.stockton.gov.uk/apprenticeships.

If you would like an informal discussion about the apprenticeship opportunity, please contact Sally Harrison, Systems and Service Development Manager on 01642 526797 or email: sally.harrison@stockton.gov.uk

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’.

Please note
This job is closed for applications.