Service Manager - Stockton Family Action

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 22/09/2023 09:00
Grade 4 (lower) point 29-33: £35,415 - £39,514 per annum
Hours per week:
Job Category:
Social Care - Leadership
Vacancy ID:
Employment Location:
Number of posts:
Closing date:
22 Sep
Further Information
Service Manager, Family Outreach and Volunteering Service
Based in Stockton-on-Tees
37 hours per week (full time)
Grade 4 (lower) point 29-33: £35,415 - £39,514 per annum
Permanent Contract

Are you a self-motivated, innovative manager, who is solution focused and passionate about making a difference for families across Stockton-on-Tees? Do you have an excellent track record of developing and delivering high quality operational services? If so, we want to hear from you.

At Family Action we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants.

Your impact
Working in Strategic Partnership with Stockton-on-Tees borough council, you will lead on the delivery of family outreach support, community engagement and volunteering within the 0-19 offer. We are looking for a passionate and resilient individual, with direct practice experience, to manage Family Action’s Family Outreach and Volunteering Service. You will lead a team to ensure that children, young people and families are able to get the right support at the right time in line with local priorities across the 0-19 age range and have a clear commitment to working in a one team approach.

Your skills
You will have a strong track record in service delivery and a focus on quality of practice, be performance driven, confident with safeguarding and management controls. With a client-facing approach you will be passionate about engaging our service users in all aspects of our work including co-production. We want to hire a ‘can-do’ and energetic leader who will build and sustain positive working relationships with key commissioners and future funders, while developing partnerships that will continue to evolve and effectively meet the needs of everyone the service supports.

You will have experience in managing and leading a team of staff and volunteers; have proven knowledge of evidenced based interventions and outcome focused work with families alongside robust safeguarding and risk management experience. You will need enthusiasm and commitment to work in a dynamic way that promotes effective multi-agency relationships.

The post will involve working across the locality of Stockton-On-Tees. You must have access to a vehicle for business purposes and be able to travel frequently, with the expectation you will work collaboratively with Family Action and key delivery partners across the North Region of the country.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.

What will we offer you?
We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.

Please find our application form and more information about the role on our website:

Next steps:
• To apply: fill out the Application Form and email it to:
• To learn more about Family Action: check out our Recruitment Pack
• To learn more about Family Action’s terms & conditions: check out the Summary Terms & Conditions of Employment
• To help us fulfill our commitment to encouraging diversity and promoting equal opportunities: fill out our anonymous Equality & Diversity Monitoring Information survey

Closing date: Friday 22nd September 2023 at 09:00am
Interview date: Monday 2nd October

For direct queries with the hiring manager, please email:

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.

ID: 962
Please note
This job is closed for applications.