Waste Services Transport Planner/Dispatcher – 37 hpw (Tuesday – Friday)
Job Summary
Working Pattern:
Full time
Advert Start Date:
20/01/2023
Advert End Date:
Closed for applications on 06/02/2023 12:00
Job Category:
Environmental Services / Waste / Recycling/ Parks
Employment Location:
Middlefields, South Shields
Further Information
Waste Services Transport Planner/Dispatcher – 37 hpw (Tuesday – Friday)
(Middlefields, South Shields)
£29,439 pa
South Tyneside Council Waste Services is based in South Shields, Tyne and Wear. The Service is undergoing transformation to deliver an efficient and effective Waste Service for the Borough. You will be part of a team who support the planning and daily operation of the service.
You will have experience of working in a supervisory capacity within a waste collection or transport environment, directing work and planning/monitoring the daily operations. Ideally you will need a detailed knowledge of Waste Services and exceptional written and verbal communication skills.
You should have a confident manner and the ability to communicate well with customers and staff and be able to demonstrate resilience. You should possess the ability to challenge under performance when appropriate and to put in solutions to problems that arise. Strong computer skills are also needed and experience of working with in-cab technology would be an advantage.
You will be responsible for delivering a high quality, customer focused service. You will:
• Direct and control the day-to-day provision of the household and commercial waste collection services provided by and for the Council and ensure that these services are provided efficiently and to the required standard at all times.
• Direct drivers and crew in order to complete the daily service, challenging under performance when necessary.
• Attend the Service’s HWRC (Recycling Village) weekly to ensure users are legally compliant, checking the system regularly and taking appropriate action.
• Investigate and resolve more complex complaints from customers, putting in place corrective actions and solutions.
• Organise and ensure that resource meets operational requirements in order to meet service requirements.
• Be responsible for ensuring that the service is delivered efficiently, cost effectively and to the highest standard.
• Liaise with residents and commercial customers as required regarding the day-to-day provision of the waste collection services.
• Ensure the maintenance of data and records held in the software systems relating to the household and/or commercial waste data/client base.
• Participate in the induction and training of new staff to ensure a high level of competency is maintained.
• Assist the Driver Trainer with Health and Safety Crew observations.
• Carry out vehicle inspections as per relevant documentation and processes.
• Carry out audits on such things as the FTA, tip off weights speaking to individual as and when necessary and highlighting issues for further action to the Waste Collection Service Leaders.
• Adhere to all office processes and protocols.
• Ensure records are kept up to date and accurate including PPE, licence checks etc.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere
Closing date: Noon, Monday 6 February 2023.
Please note
This job is closed for applications.