Newcastle Furniture Service Operations Team Leader
Job Summary
Working Pattern:
Full time
Advert Start Date:
29/04/2024
Advert End Date:
Closed for applications on 13/05/2024 23:59
Salary:
£33,945 - £37,336
Employment Location:
Newcastle upon Tyne
Further Information
NFS, (Newcastle Furniture Service) is part of the commercial arm of YHN, we deliver and install furniture items to houses across the UK, predominantly in the North East, however we are growing and have new contracts covering the whole of the UK.
Our success means we are looking for a passionate leader. The NFS Operations Team Leader supports and reports to the NFS Team Manager. This is a key role in managing all operational aspects of NFS, to lead and deliver a customer focussed and highly performing service across the following operational areas:
- Repairs and recycling
- Logistics
- Warehouse and stock
This particular role will focus on the logistics function.
Successful businesses don’t stand still, they need to be constantly innovating, improving and developing and that’s why it is such an exciting and interesting time to join Your Homes Newcastle!
What you’ll love about this job -
Being responsible for the effective supervision of Operational Services, you will encounter new and interesting challenges every day. The role will allow you to support, encourage and positively influence team members to ensure improved service delivery. Our clients and customers take priority and you will consistently provide excellent customer service. You will carry out a high level of planning and coordination across all teams, to ensure the service has the equipment and goods that are needed to run smoothly. Your day-to-day responsibilities will be varied. You will support the Operations Team Manager in ensuring the service is fit for purpose, implement service improvements, processes and manage risks across appropriate areas. As well as managing customer/client complaints and satisfaction levels. You will help to maintain a healthy, safe and secure work environment by effective day to day management and planning, to ensure our drivers and vehicles stay compliant and to guarantee EU regulations are met, whilst effectively monitoring deliveries against our SLA’s.
This is an amazing opportunity to drive real change across our service and a significant step forward in being able to make living easier for our customers, using our service to ensure we are first for housing and make living easier for our customers.
What you need to do the job -
Experience of operating at a supervisory level
Previous experience in logistics
Knowledge and experience of EU procurement and driving regulations
Experience of developing and implementing strategies to improve service delivery
Effective performance management skills
High level of planning and organisational skills
Knowledge and understanding of health and safety compliance
Excellent communicator, using a range of techniques, within a range of audiences
Effective decision maker with the ability to demonstrate initiative and independence
Ability to influence staff members
Analytical skills with an ability to present the results to managers of the service in a variety of methods to a high standard
Ability to use a range of IT systems
Up to date knowledge of driver regulations
Why work for us -
Your Homes Newcastle (YHN) is an arms’ length management organisation (ALMO) responsible for the management of over 26,500 Newcastle homes owned by Newcastle City Council and an additional 700 homes owned by Leazes Homes.
We are one of the largest property management organisations in the region and we provide quality homes together with person-centred support. Our passion is creating great places where people can be proud to live, and our ambition is to be ‘first for housing’.
We offer a competitive salary with access to a Local Government Pension, 25 days annual leave plus bank holidays, agile working, flexi-time, staff network groups and Occupational Health service with free counselling services. We also have many salary sacrifice schemes and you can also benefit from discounted annual travel passes, MOTs and gas servicing.
We promote staff health and wellbeing and are committed to making YHN an amazing workplace where people feel valued and supported.
If this sounds like you and you’d like to have a chat about the post, please contact Suzie Pickard, Commercial Operation Manager by email at Suzanne.pickard@yhn.org.uk
PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.
YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.
An organisational review is currently being undertaken by Newcastle City Council on the services delivered by YHN, which is expected to conclude over the next 6 months.
Please note
This job is closed for applications.