Income Collection Officer
Job Summary
Contract Type:
Please See Advert Text
Working Pattern:
Full time
Advert Start Date:
21/08/2026
Advert End Date:
Closed for applications on 03/09/2026 22:59
Salary:
£32,597 - 35,412 per annum (Pay award pending)
Hours per week:
37 hours per week
Employment Location:
Newcastle Upon Tyne
Further Information
The Role:
Do you want to work in a successful Income Collection Team?
You will be responsible for reviewing and managing accounts relating to current tenant arrears. You will be responsible for developing positive relationships with a wide range of customers, understanding their individual circumstances and securing affordable agreements.
You will be following our new escalation process to collect rent and arrears, including the first stages of legal action. You will be working with our Housing Services, Financial Inclusion, and Support and Progression teams to help maximise customers income, sustain tenancies and achieve collection rate targets.
The Person:
Are you passionate about delivering an excellent service to our customers across the city?
If you have good negotiation skills, knowledge and experience of securing payments sensitively and effectively, and preferably in a Housing environment, then this could be the job for you.
We have the following permanent and temporary fixed term opportunities:
1 x 37 hours per week permanent post
2 x 37 hours per week maternity cover each for a 6-month fixed term period
If you want to have an informal discussion about the post, please contact Simon Dunlop, Income Collection Manager, on 0191 278 1231 or by email at simon.dunlop@newcastle.gov.uk
PLEASE NOTE: We do not accept CVs, only online applications.
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents.
Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
Please note
This job is closed for applications.